Wachtell, Lipton, Rosen & Katz · 4 months ago
Senior IT Knowledge Management Analyst
New York, United States
Full-time
Onsite
Senior Level
$130K/yr - $150K/yr
5+ years expWachtell, Lipton, Rosen & Katz is a law firm seeking a Senior IT Knowledge Management Analyst to enhance the value of its Knowledge Management systems. The role involves collaborating with legal, paralegal, and IT staff to provide advanced support for KM systems, manage data integrity, and implement AI-driven solutions.
AdviceConsultingLegal
Responsibilities
Have an advanced understanding of various KM systems, providing second level support for those systems
Provision sites on the Firm’s extranet when non-standard configurations are required
Regularly engage matter teams to:
Offer general assistance, such as creating or deleting Workspaces, and moving or refiling document sets
Address data management concerns as they arise
Manage the security control lists of documents and Workspaces
Share information regarding any unique circumstances
Determine when the status of a matter changes so that relevant systems can be updated accordingly
Support the implementation of upgrades and feature enhancements to KM systems, including testing and documenting new features, integrations, and current state regression testing
Design, build, test, and implement data management scripts using advanced SQL Server capabilities, including stored procedures, views, and functions to support enterprise knowledge management initiatives
Perform query optimization, leveraging SQL Server Management Studio (SSMS). Develop and maintain SSIS packages and ensure data quality and consistency across systems
Leverage Large Language Model and Machine Learning technologies to enhance enterprise knowledge management systems, including the classification, summarization, and semantic search of unstructured documents
Collaborate with third-party and in-house data scientists and software engineers to integrate AI-driven solutions into document workflows and knowledge repositories
Monitor and manage internal Help Desk tickets to ensure timely progress, regular updates, and appropriate closure. Escalate or convert unresolved tickets into actionable tasks, such as fixes, enhancements, or projects to prevent stagnation
Monitor and respond to issues outside of standard business hours via email, Help Desk tickets, or other channels as needed
Open support tickets with third-party support teams for issues that cannot be resolved in-house and ensure timely follow-up to drive resolution without unnecessary delay
Monitor the usage of KM systems by running existing reporting queries and:
Determine when information governance and data retention policies may apply
Train users who may not be using the full feature set of the Document Management System (DMS)
Consolidate or remediate duplicative entries or bad data in KM and other systems
Work with senior IT members to continually improve on the quality and scope of the reports
Assemble system summary reports and share them with appropriate parties on a scheduled basis
Qualification
Required
5+ years experience with Microsoft SQL Server and iManage Document Management System
Experience with two or more of the following systems and technologies: HighQ Collaborate, Decisiv Search, Box, VBA, or PowerShell
Excellent oral and written communication skills
Excellent documentation skills and experience with the technical documentation development process
Strong analytical, problem-solving, and decision-making skills
Demonstrated ability to learn new technologies through experience or education
Experience communicating technical information to non-technical people
Ability to multitask in a fast-paced environment
Ability to work with employees at all levels
Ability to work independently and determine priorities
Strong understanding of Windows and MS Office applications
Strong customer service focus and experience
Bachelor's Degree
Minimum 5+ years' experience in the area of document management, knowledge management or information technology required
Data analysis experience
Preferred
Experience with LLMs and machine learning applications considered a plus, including experience with AI-driven tools for document classification, summarization, semantic search, or intelligent metadata extraction using platforms, such as Azure OpenAI, DeepJudge, Hebbia, CoCounsel, or similar frameworks
Also valued is experience in establishing AI-related processes and protocols, training users on effective use of AI systems, and promoting firm-wide confidence and fluency in leveraging these technologies
Experience with a reporting and analytics platform, such as SSRS, Power BI or Tableau considered a plus
Experience in technical support role considered a plus
Degree in Computer Science or Information Services or business-related field a plus
Law firm experience preferred
Company
Wachtell, Lipton, Rosen & Katz
Wachtell, Lipton, Rosen & Katz provides legal consultancy and related services.
501-1000 employees
H1B Sponsorship
Wachtell, Lipton, Rosen & Katz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (1)
2022 (5)
2021 (10)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Adam Emmerich
Partner
Adam Goodman
Partner
Recent News
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2025-11-07
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