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Diebold Nixdorf · 3 days ago

Associate Service Operations Security Technician

San Jose, CA

Full-time

Onsite

New Grad, Entry Level

$24/hr - $27/hr

0+ years exp

Diebold Nixdorf is a company that automates, digitizes, and transforms the way people bank and shop globally. The Associate Service Operations Security Technician provides on-site maintenance and repair services for various security products, ensuring customer satisfaction and adherence to company policies.

E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware

Responsibilities

Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications

Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment

Maintaining bolt work and time locks on safes, chests and vaults

Maintaining ATM Cencon locks and mechanical and electrical combination locks

Providing key duplication and lock core replacement

Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows

Prioritizes service calls based on Service Level Agreements and management direction

Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution

Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution

Maintains safety awareness and follows safe behaviors at all times

Maintains a positive attitude to increase customer satisfaction