DCH Health System ยท 2 months ago
Business Operations Coordinator - Occupational Health
Tuscaloosa, AL
Full-time
Onsite
Mid LevelDCH Health System is a healthcare organization seeking a Business Operations Coordinator for their Occupational Health department. The role involves supervising front office staff, coordinating patient flow, and providing support for operational processes within the department.
Health CareHospitalMedical
Responsibilities
Supervises the front office staff, coordinates patient flow including distribution of appropriate front office personnel and daily work processes in registration/discharge
Responsible for the supervision of the front office staff including doing performance evaluations, establishing job duties, evaluating individual competencies and executing the positive discipline process
Responsible for serving as the department secretary and in assistance of the Director and Physicians
Coordinates processes between the clerical function of Occupational Health and our DCH Wellness Works Service Coordination team
Provides support for the implementation and execution of operations at the DCH contracted offsite companies
Maintains company files and coordinates the company protocol system to ensure accurate and up-to-date information availability
Serves as the department trainer for registration/front office on processes and on appropriate departmental software applications
Assists in the coordination and troubleshooting for payroll, employee recognition, performance improvement and patient satisfaction efforts of the department
Acts as coverage in case of critical shortage of personnel in the front office of the clinic
Reviews and corrects any errors on client bills on a monthly basis
Interviews, selects, hires and retains employee
Ensures orientation and training for employee
Manages performance
Executes progressive discipline up to and including termination
Manages front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self
Requires use of electronic mail, time and attendance software, learning management software and intranet
Must adhere to all DCH Health System policies and procedures
All other duties as assigned
Qualification
Required
High school graduate or equivalent
Basic math and typing skills required
Good communication and customer service skills required
Must be able to read, write legibly, speak, and comprehend English
Preferred
Experience in a clinic setting and with medical records and medical terminology preferred
Company
DCH Health System
DCH Health System is an acute care community that is expertise in rendering a wide range of medical services to various patients.
Founded in 1923
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Katrina Keefer
President and Chief Executive Officer
Recent News
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