Thermo Fisher Scientific · 1 month ago
Customer Service Rep II
Lenexa, KS
Full-time
Onsite
Entry, Mid Level
2+ years expThermo Fisher Scientific is a leading company in the life sciences industry, dedicated to enabling customers to make the world healthier, cleaner, and safer. The Customer Service Representative II role focuses on managing complex customer orders, ensuring accurate scheduling, and maintaining exceptional communication with clients to uphold service excellence.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Process and manage complex customer orders , including recurring and scheduled shipments, ensuring 100% order accuracy and on-time delivery
Maintain direct communication with monitored accounts via phone and email to address inquiries, resolve issues, and provide updates
Coordinating with Sales, Operations, and Technical teams
Conduct regular account touchpoints, including:
Prepare and send weekly backorder reports , product availability updates, and shipment status reports
Utilize systems including SAP, Esker, Salesforce , and internal databases for order tracking, entry, and reporting
Support Sales Associates with order changes, escalations, and custom requests
Manage incoming customer care calls and ensure timely response and documentation
Collaborate with cross-functional teams to ensure service-level compliance and customer satisfaction
Proven ability to manage monitored or strategic accounts and handle complex, high-volume orders
Strong data tracking, reporting, and order documentation skills
Qualification
Required
High School Diploma or equivalent required
2+ years in customer service, order management, or account coordination—ideally within life sciences, diagnostics, or a related industry
Proficiency in SAP, Salesforce, Esker, and Microsoft Office Suite (Excel, Outlook, Teams)
Strong written and verbal communication skills with a focus on clarity, empathy, and responsiveness
Proven ability to manage monitored or strategic accounts and handle complex, high-volume orders
Strong data tracking, reporting, and order documentation skills
Preferred
Associate's or Bachelor's degree preferred, or equivalent experience
Ability to read and speak French would be preferred
Benefits
Competitive remuneration
Annual incentive plan bonus
Healthcare
A range of employee benefits
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
2026-01-09
Research & Development World
2026-01-09
EIN Presswire
2026-01-07
Company data provided by crunchbase