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Canon USA · 2 days ago

Field Service Engineer II

San Jose, CA

Full-time

Onsite

Entry, Mid Level

$29.20/hr - $43.73/hr

1+ years exp

Canon USA is a global leader in digital imaging and innovation, seeking a Field Service Engineer II to support advanced thin film processing tools. The role involves providing technical support for high vacuum equipment in the semiconductor field, troubleshooting issues, and ensuring optimal operation of the equipment at customer sites.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time

Troubleshoot hardware and software related issues and implement solutions

Collect data for software related issues and discuss with headquarter in Japan

Accurately document all maintenance activity and provide field service reports

Install equipment control software and maintain record of software revision history

Participate in the installation of equipment at customers' sites

Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work

Provide training and assistance to other technicians

Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees

Escalate serious or complicated repair problems to senior level team members

Qualification

PVD equipment experienceSemiconductor vacuum technologyRobotics experienceElectricalMechanical drawingsPLC software experienceAnalytical skillsBilingual communication

Required

HS Diploma, GED, or equivalent experience required

PVD or semiconductor vacuum equipment experience

Ability to understand electrical and mechanical drawings for troubleshooting

Ability to work independently following 3-6 months of on the job training

Must have analytical skills for problem analysis and resolution

Decide on problem solving road map and follow methodical means to resolution

Decide and recommend spare and consumable parts for PM's and repairs

Job may require domestic travel up to 25% and international travel for training

May require considerable travel throughout sales territory (valid driver's license and acceptable driving record necessary)

Position may require ability to work flexible shifts

Requires ability to lift approx. 50 lbs

Substantial amount of standing, walking, typing, grasping, talking and hearing

Substantial amount of driving required, sometime for multiple hours at a time

Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder

The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes

Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)

The work Environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways

The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems

Preferred

AA OR BS degree in a related field is preferred, plus 1-2 years of related experience (i.e. FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field)

Multi chamber cluster systems and robotics experience is highly preferred

Experience with PLC and other software applications is a plus

Bilingual Communication skills helpful but not required. (Japanese/English)