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Broadview Federal Credit Union · 2 months ago

Consumer Lending Specialist

Albany, NY

Full-time

Onsite

Entry Level

$22.62/hr - $27.15/hr

1+ years exp

Broadview Federal Credit Union is a company that prioritizes its employees, members, and community. The Consumer Lending Specialist is responsible for underwriting and processing consumer loan applications while ensuring a high-quality member experience and quick funding through effective communication and proactive service.

CreditEducationFinanceFinancial Services

Responsibilities

Successful completion of Lender Certification Program

Maintain thorough understanding of all regulations governing consumer lending

Underwrites and processes consumer loan applications placed by members through all channels

Monitors multiple Lending Center queues and the functions within each queue, ensuring that service levels for underwriting and document review are consistently met

Communicates directly with members regarding their loan applications in a highly effective and professional manner through multiple channels, including phone, email, text, and MeridianLink web messaging

Uses a proactive service delivery approach to maximize each member interaction, sets expectations with the member for remainder of the loan process, looks for ways to prevent future unnecessary member contact and works to move applications toward funding at each touchpoint

Consistently renders accurate loan decisions in accordance with established policies and procedures

Uses strong analytical skills to review approved loans for items such as proper stipulation completion, proper rate and term handling, full document collection and identity verification, and ensuring proper system notation is maintained

Consults with members and recommends products and services that meet member financial needs; including Broadview Insurance, payment protection, Wealth Management, and GAP coverages

Is proficient in all technical applications including: MeridianLink, FIS, Intranet, Internet, and has in-depth knowledge of our core systems

Provides professional, quality service to members. Assists members and internal customers with questions and problems related to the credit union’s loan programs

Demonstrates a full understanding and knowledge of current policies and procedures necessary to underwrite consumer and student loans

Is skilled in personal and telephone interviewing techniques, including the ability to discuss loan alternatives in such a manner that will elicit a positive response from members

Attends all appropriate job related external and in-house training provided by the credit union and departmental staff meetings

Support the annual strategic goals demonstrating consistent effort to achieve assigned individual and team goals

Review credit reports with members, noting any findings, including poor credit

Offer knowledgeable financial counseling to members, remaining up to date on the current lending environment and economic conditions, as well as maintaining a strong and current understanding of lending risk

Through the credit report, evaluate member borrowing history, including repayment history with the Credit Union. Underwrite the loan request adhering to Credit Union Lending policy while determining risk and members ability to repay the loan in full. Submits recommended decision based on application details

Acts as a champion for the use of digital loan processing solutions, including the online/mobile loan application, the Mobile Application Center, DocuSign, and text messaging

Obtains loan documents for the member whenever possible to reduce member effort in satisfying stipulations. Looks for and acts on other ways to improve the ease and efficiency of loan processing for the member

Provide recommendations for efficiencies and new ideas to meet goals

Actively participates in Broadview’s community initiatives; meeting expectations for volunteering

Performs other duties as assigned

Qualification

Underwriting consumer loansProcessing loan applicationsLender Certification ProgramMeridianLinkFISFinancial counselingCustomer serviceAnalytical skillsBilingualMicrosoft WordMicrosoft ExcelCommunication skills