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BAE Systems, Inc. · 2 days ago

Voice and Video Communications Manager [REMOTE]

United States

Full-time

Remote

Senior Level, Lead/Staff

$95K/yr - $161K/yr

8+ years exp

BAE Systems, Inc. is seeking a visionary and technically adept Voice and Video Communications Manager to lead the design, implementation, and management of enterprise-wide voice and video communications systems. This role is critical to ensuring seamless, secure, and scalable collaboration infrastructure across a complex, global, multi-site environment.

Defense & Space

H1B Sponsor Likely

Hiring Manager

Kathleen Kirwin

Responsibilities

Oversee all voice and video systems including PBX, VoIP, SIP, analog lines, mobile integrations, and video conferencing, projection, audio, and control systems

Manage unified communications platforms (e.g., Cisco CUCM, Microsoft Teams Voice, Zoom, Webex)

Ensure high availability, disaster recovery, business continuity, and performance optimization for all collaboration services

Standardize voice and video architecture across multiple manufacturing and office locations

Coordinate with reginal IT Teams for deployment, support, and troubleshooting

Implement centralized monitoring, analytics, and remote management tools

Budget management for voice and video communications

Lead vendor selection, contract negotiation, and SLA enforcement for telecom and UCaaS providers

Drive cost-saving initiatives through cloud migration, SIP consolidation, and legacy system decommissioning

Enforce security protocols for voice and video networks, including fraud prevention and access controls

Ensure compliance with global telecom regulations, data privacy laws, and internal governance

Stay current with emerging technologies in VoIP, video streaming, adaptive bitrate, and multicast delivery

Provide executive-level reporting on uptime, usage metrics, cost trends, and strategic roadmap

Collaborate with IT, Facilities, Communications, and Business Units to align communication strategies with operational needs

Support enterprise-wide initiatives such as remote work enablement, virtual town halls, and digital training programs

Act as a technical liaison for media production, video content delivery, and internal communications

Qualification

VoIP protocolsUnified communications platformsVideo conferencingSIP trunkingCisco CUCMMicrosoft TeamsZoomWebexTelecom carrier servicesStakeholder engagementITIL practicesProject managementCommunication skills

Required

Bachelor's degree or 10+ years of experience in Telecommunications, Information Technology, Media Engineering, or related field

8+ years of experience managing enterprise voice and video systems in a large-scale, multi-site environment

Expertise in VoIP protocols, SIP trunking, video conferencing, and unified communications platforms

Hands-on experience with Cisco, Avaya, Microsoft Teams, Zoom, Webex, or similar technologies

Strong understanding of telecom carrier services, call routing, video encoding, and content delivery networks

Preferred

Experience in manufacturing or industrial environments with high uptime requirements

Familiarity with ITIL practices and service management platforms (e.g., ServiceNow)

Strong project management, communication, and stakeholder engagement skills

Benefits

Health, dental, and vision insurance

Health savings accounts

A 401(k) savings plan

Disability coverage

Life and accident insurance

Employee assistance program

A legal plan

Discounts on things like home, auto, and pet insurance

Paid time off

Paid holidays

Paid parental leave

Military leave

Bereavement leave

Any applicable federal and state sick leave

Company recognition program to receive monetary or non-monetary recognition awards

Company

BAE Systems, Inc.

Glassdoor3.8

Improving the future and protecting lives is an ambitious mission, but it’s what we do. BAE Systems, Inc. is the U.S.

Founded in 1999

Falls Church, Virginia, US

10001+ employees

https://jobs.baesystems.com/global/en

H1B Sponsorship

BAE Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (2)

2021 (4)

2020 (6)