BrightSpring Health Services · 1 month ago
Quality Operations Process Engineer
Phoenix, AZ
Full-time
Hybrid
Mid Level
3+ years expBrightSpring Health Services is seeking a seasoned Process Engineer with a strong background in pharmacy operations to drive continuous improvement and operational excellence across their pharmacy services. The ideal candidate will analyze existing pharmacy workflows, develop process documentation, lead initiatives for efficiency, and integrate AI technologies to optimize operations.
Health CarePersonal HealthPharmaceutical
Responsibilities
Analyze existing pharmacy workflows and identify opportunities for standardization, process improvement, automation, and cost reduction
Develop and maintain process maps, SOPs, and documentation to support operational consistency and compliance
Lead Lean and Six Sigma initiatives to enhance efficiency, reduce waste, and improve service quality
Collaborate with cross-functional teams including IT, operations, and clinical staff to implement innovative solutions
Evaluate and integrate AI technologies (GenAI, LLMs, Agentic AI) to streamline decision-making, documentation, and customer service processes
Monitor performance metrics and KPIs to assess the impact of process changes and drive data-informed decisions
Support change management efforts and training programs to ensure successful adoption of new processes and technologies
Qualification
Required
Bachelor's degree in Engineering, Industrial Engineering, Pharmacy, or related field
3–5 years of experience in process engineering, preferably in a pharmacy or healthcare setting
Proven expertise in Lean, Six Sigma, or other continuous improvement methodologies (Green Belt or higher preferred)
Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis platforms (e.g., Excel, Power BI)
Familiarity with automation technologies, GenAI, LLMs, and Agentic AI applications in operational settings
Strong analytical, problem-solving, and project management skills
Excellent communication and stakeholder engagement abilities
Preferred
Experience in Long-Term Care (LTC) pharmacy operations
Exposure to regulatory compliance in pharmacy or healthcare environments
Experience with digital transformation initiatives or AI implementation in operational workflows
Benefits
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Company
BrightSpring Health Services
BrightSpring Health Services provides clinical, nonclinical and pharmacy and other ancillary care services.
10001+ employees
H1B Sponsorship
BrightSpring Health Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (2)
2022 (2)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.88BKey Investors
Kohlberg Kravis Roberts
2025-06-10Post Ipo Secondary· $304.5M
2024-12-11Post Ipo Debt· $2.55B
2024-09-13Post Ipo Secondary· $30M
Leadership Team
Arif Nazir
Chief Medical Officer
Susan Sender
Chief Clinical Officer
Recent News
2025-12-13
Home Health Care News
2025-11-20
Company data provided by crunchbase