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Hamilton Company · 1 month ago

Field Service Technician - Installer

Franklin, MA

Full-time

Hybrid

New Grad, Entry Level

Hamilton Company provides automation solutions to customers in life science and clinical research. The Field Service Technician - Installer will conduct site surveys, troubleshoot and install automated systems, and provide customer training and support.

BiotechnologyLife ScienceManufacturingRobotics

Responsibilities

Conduct site surveys of customer locations to ensure a successful install of Hamilton products

Troubleshoot and install large scale automated freezers, air compressors and dryers

Identifies, analyzes, and repairs product failures. Orders and replaces parts as needed

Research and answer customer questions about product features, issues, and upgrades

Performs start up testing and customer training on features and general maintenance of product

Has solid knowledge of the organization’s products and services

Performs customer user training

Contributes to the R&D aspects of projects by presenting the install perspective

Provide on-site install, repairs, and quality checks

Provide remote support via phone, e-mail, and computer

Clearly and accurately complete documentation on time

Installer travel is roughly 50+% domestic travel

Regular commute to and from customer sites with ability to navigate within the region. Must follow traffic laws and correctly route themselves, ensuring on-time arrival at customer site

All other duties as assigned

Qualification

Automation experienceMechanical understandingElectrical understandingCustomer service skillsRead schematicsAttention to detailTeamworkWork independentlyWork under pressure

Required

Understand the system. Mechanically, electronically, sensors, motors, power distribution, configurations, backups, etc

Comfortable in confined spaces and still able to be aware of the environment

Comfortable working around live and wired systems

Able to read schematics and assembly drawings

Have excellent communication skills, which are appropriate for a customer-facing role

Be hardworking and enthusiastic with exceptional attention to detail

Able to work independently with limited direction as well as in a team

Be capable of working under pressure without compromise

Must have the ability to manage and meet schedule commitments

Must be able to travel frequently and be flexible, subject to Business requirements

Willingness to work additional hours and the flexibility to work overtime as and when required

Position requires exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Associates degree or equivalent professional experience-based knowledge or certification

Experience in automation or similar is essential

Experience working with customers in the life science/clinical/pharmaceutical field would also be an advantage

Preferred

A degree or working towards a degree is an advantage

Benefits

Medical

Dental

Vision insurance

Paid vacation time

Paid sick time

Disability insurance

401k

Tuition reimbursement

And much more

Company

Hamilton Company

Glassdoor3.3

Hamilton Company is a global enterprise with headquarters in Reno, Nevada; Franklin, Massachusetts; and Bonaduz, Switzerland and subsidiary offices throughout the world.

Founded in 2015