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AERZEN USA · 3 days ago

Field Service Technician I

Reno Junction, CA

Full-time

Hybrid

Entry, Mid Level

$30/hr - $40/hr

1+ years exp

AERZEN USA is a company focused on providing high-quality service for Aerzen products. The Field Service Technician will perform installations, servicing, and repairs, ensuring customer satisfaction while adhering to safety standards. This role involves troubleshooting, preventive maintenance, and conducting customer training on Aerzen products.

3D PrintingManufacturing

Responsibilities

Performs startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; Represent Aerzen in professional and courteous manner following all Aerzen and customer safety requirements

Installing, configuring, calibrating and maintaining control, measurement and indicating instrumentation (pneumatic, analog & digital); Installing and terminating electrical, pneumatic and fluid connections; Understand controls narratives and analyze/troubleshoot process application related issues

Analyzing and correcting communication issues; Properly address TCP/IP networks and RS-485 communications

Perform repairs and assembly on Aerzen Products; Disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrates the ability to offer machine-based recommendations; can identify the root cause of a machine failure; Utilize defined procedures and a standard rebuild kit

Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products

Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion

Evaluate customer future needs and communicate information through appropriate channels

Assist engineering in plant design, modifications and hazard analysis

Plan and schedule travel to best meet customer requirement, service schedule requirement and time efficiency utilizing the Concur booking tool

Complete job-related service reports, expense reports and forms in a timely basis; Collect data and make commissioning graphs using Company Software

Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer

Conduct customer training on Aerzen Products when onsite

Perform all work in accordance with quality standards, established safety procedures and maintains a clean, safe work area

Participate in departmental initiatives such as, but not limited to, inventory counts, shop organization, clean-up and other duties assigned by the manager

Qualification

Field Service ExperienceElectrical ExperienceTCP/IP NetworksAllen Bradley PLCLadder-Logic ProgrammingWelding SkillsWindowsMicrosoft OfficeSales ForceProcess Flow InterpretationControl Wiring InterpretationPipingInstrumentation DiagramsEntrepreneurial SpiritCollaborativeWork Ethic