Healthrise · 3 months ago
Strategic Partnership Leader – Revenue Cycle Management Services
Farmington, MI
Contract
Onsite
Senior LevelHealthrise is seeking a Strategic Partnership Leader to enhance vendor partnerships within their Revenue Cycle Management business. This role requires expertise in RCM operations to drive performance, manage relationships, and ensure alignment with client expectations and operational standards.
Financial Services
Responsibilities
Own the performance of all strategic partnerships, ensuring outcomes align with Healthrise standards and client expectations
Drive accountability against the scope of each SOW and contracted SLAs, moving beyond compliance monitoring to active performance leadership
Lead and facilitate monthly performance reviews with vendor partners, addressing results, escalations, and improvement plans
Monitor KPIs and proactively identify areas of underperformance, ensuring issues are resolved before they impact clients
Serve as the escalation point for performance concerns raised by Client Delivery Leaders, managing them effectively and decisively
Partner closely with the Senior Director of Operations (Service Delivery) to align vendor performance with broader RCMS objectives
Work directly with Client Delivery Leaders to ensure vendor performance strengthens client delivery outcomes
Provide regular updates and recommendations to executive leadership regarding vendor performance, risks, and opportunities
Oversee and optimize relationships with vendors, ensuring alignment with Healthrise standards and strategic goals
Build strong, transparent, and performance-driven relationships with partner leadership teams
Improve overall offshore operations to maximize efficiency, quality, and scalability
Ensure that all partnerships are fully integrated into operational standards, processes, and client-facing expectations
Proactively manage the balance between partner capacity, efficiency, and performance quality to optimize overall value
Qualification
Required
Thorough understanding of RCM operations and performance levers
Ability to translate knowledge into clear accountability, measurable results, and improved outcomes across partnerships
Own the performance of all strategic partnerships
Drive accountability against the scope of each SOW and contracted SLAs
Lead and facilitate monthly performance reviews with vendor partners
Monitor KPIs and proactively identify areas of underperformance
Serve as the escalation point for performance concerns raised by Client Delivery Leaders
Partner closely with the Senior Director of Operations (Service Delivery)
Work directly with Client Delivery Leaders to ensure vendor performance strengthens client delivery outcomes
Provide regular updates and recommendations to executive leadership regarding vendor performance, risks, and opportunities
Oversee and optimize relationships with vendors
Build strong, transparent, and performance-driven relationships with partner leadership teams
Improve overall offshore operations to maximize efficiency, quality, and scalability
Ensure that all partnerships are fully integrated into operational standards, processes, and client-facing expectations
Proactively manage the balance between partner capacity, efficiency, and performance quality
Preferred
Prior experience managing RCM vendors
Company
Healthrise
Hospital systems are not all created equal. So one-size-fits-all solutions don’t work. At Healthrise, we customize solutions to meet your needs.
Founded in 2012
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Farbman
CEO
Ryan McKindles
Co-Founder / President
Recent News
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