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Blue Shield of California · 1 day ago

Senior Manager, HR Technology & Digital Transformation

California, United States

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Blue Shield of California is a healthcare organization that aims to improve the quality and affordability of healthcare experiences. The Senior Manager, People & Engagement Technology will lead technical and functional initiatives for HR Technology products, focusing on digital transformation and automation while collaborating with various stakeholders to implement innovative solutions.

Financial ServicesHealth InsuranceNon Profit

Responsibilities

Develop and evaluate new product concepts, designs, and/or enhancements to existing product design that reflect business and user needs

Stay updated on external market trends, emerging technologies including AI and machine learning, technology trends and competitors to bring innovative solutions to meet business needs

Identify and implement AI-driven solutions to improve HR processes and employee experience

Provide input to new products, processes or standards in operational plans that will have some impact on the achievement of overall function results

Partner with P&E Technology leadership team to establish operational plans and measure through dashboard reporting to show progress, risks/opportunities, and results

Partner with business stakeholders and lead through influence to conduct strategic planning and create product roadmap. Define and drive product vision, roadmap, prioritization and plan functionality

Serve as one of the primary HR Technology leaders for the ERP Transformation initiative partnering with system integrators, IT teams, and business stakeholders to ensure timely and successful deployment. Oversee configuration, testing, data migration, integration, security, and privacy activities

Accountable as ‘quarterback’ for leading strategic and application development from concept to production, including partnering with COE stakeholders and providing oversight of end-to-end solution design, build, test, and deployment for scope of applications

Manage and execute product roadmap for multiple products to keep it on-track and under budget; review backlog, risk and issue areas, and proactively plan mitigation

Manage product lifecycle, from strategic planning to tactical activities, specifying requirements for current and future products

Oversee technical integrations between HRIS and other enterprise systems

Lead business stakeholder discussions for planning - provide feasibility, effort and capacity needs, and proactively raise risks for any potential impacts

Influence and inform strategy in transforming and evolving the product and technology as a strategic thought partner

Articulate functional and technical trade-offs and influence business stakeholders towards optimal solution delivery

Lead, direct, and review the work of a mid-size technology team who exercise latitude and independence in their assignments ensuring successful service delivery to COEs at the appropriate support levels

Responsible for building and growing a high performing team; supporting team through encouragement and by example

Build credibility as a thoughtful, creative, and effective communicator, having integrity and empathy, and passion

Qualification

WorkdayAI-driven HR solutionsTechnical integrationsHR Technology strategyServiceNowJIRAConfluenceData ManagementAnalytics & ReportingProject ManagementAnalytical skillsCommunication skillsCollaboration skillsPresentation skills

Required

Requires a college degree or equivalent and minimum 10 years prior relevant experience, including 4 years of management experience

Requires an understanding of Human Resources functions and business processes

Requires experience with Workday. 5+ years of HR Technology development, configuration, and optimizing experience

Critical thinker with the ability to develop multi-year product and technology roadmap and innovative solutions

Demonstrates a strong bias for action, delivering measurable outcomes with urgency and accountability while maintaining quality and compliance

Ability to lead through influence, manage stakeholders, and serve as a leader across People & Engagement projects

Advanced knowledge and skills including technical or functional expertise, business acumen, risk management, delegation skills, and decision-making skills

Experience with building high-performance teams by providing guidance, coaching, and training to team members

Excellent verbal / written communication, collaboration, analytical and presentation skills

Preferred

Experience with ServiceNow, JIRA, Confluence and other technologies preferred

Significant experience leading large, complex, enterprise-wide products and system implementations that have strategic importance to the organization is strongly preferred

Workday Expertise: Advanced knowledge of Workday HCM, Security, Reporting, and Integrations

Integration Tools: Experience with APIs, web services (SOAP/REST), and middleware platforms (e.g., MuleSoft, Workday Studio)

AI & Automation: Familiarity with AI/ML applications in HR (e.g., predictive analytics, chatbots, intelligent workflows)

Data Management: Strong understanding of HR data models, data governance, and data privacy regulations

Analytics & Reporting: Proficiency in Workday reporting, dashboards, and visualization tools (e.g., Tableau, Power BI)

Cloud & Security: Knowledge of cloud architecture, SSO, and security protocols (SAML, OAuth)

Project Management: Familiarity with Agile, Scrum, or hybrid methodologies