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Illuminus · 1 month ago

Long Term Care Benefit Specialist (Financial Counselor)

Waukesha, WI

Full-time

Onsite

Entry Level

2+ years exp

Illuminus is a faith-based, not-for-profit senior living management company dedicated to serving older adults and families throughout the Midwest. They are seeking a Long Term Care Benefit Specialist (Financial Counselor) to support residents and their families in managing financial obligations and facilitate Medical Assistance applications and recertifications.

Assisted LivingNon ProfitSocial Impact

Responsibilities

Maintains and actively promotes effective communication with all individuals

Maintains a positive image of the entity in the community keeping in alignment with our mission, vision, and values

Conduct initial financial screenings for residents upon admission and monitor financial status throughout their stay

Determine eligibility for Medical Assistance based on income, assets, and other qualifying factors

Collect, verify, and organize required documentation for applications and recertifications

Maintain accurate and confidential records of all application activities and communications

Provide education to residents and families regarding Medical Assistance rules, spend-down requirements, and available financial options

Communicate regularly with Medical Assistance agencies, caseworkers, residents, and families to ensure application progress and resolve issues

Stay current with Medical Assistance regulations and maintain required certifications through continuing education

Collaborate effectively with nursing home administrators, admissions staff, case managers, and finance team members

Serve as a backup to other Billing Specialists as needed

Responsible for on-call services and performs other duties assigned

Qualification

Medical Assistance knowledgeFinancial counseling experienceWord processing proficiencySpreadsheet software proficiencyCustomer service experienceOrganizational skillsCommunication skillsInterpersonal skillsMaintain confidentialityAdaptability

Required

Two-year associate degree

Minimum of two-years of experience in a customer service role; experience in healthcare preferred

Familiarity with Medical Assistance programs is preferred

Proficiency in word processing and spreadsheet software

Strong typing and filing skills

Demonstrated commitment to quality outcomes and services

Excellent communication and interpersonal skills

Ability to maintain confidentiality and exercise sound judgment

Strong organizational and time management skills with the ability to meet deadlines

Adaptability and willingness to work collaboratively within a team environment

Required to travel to assigned locations to support residents, families or organizational needs

Preferred

Experience in healthcare preferred

Familiarity with Medical Assistance programs is preferred

Benefits

Employee Referral Bonus Program.

Educational Advancement/Training Opportunities (Wound care, IV administration etc., provided by our Illuminus Institute or Other External Qualifying Educational institution)

Paid Time Off and Holidays acquired from day one of hire.

Rotating Holiday Schedule (Recognizes 6 federal holidays, Rotates Yearly)

Health, Dental, & Vision Insurance

Health Saving Account with Potential Company Contributions

401(k) with Company Match

Financial and Retirement Planning at No Charge

Basic Life Insurance & AD&D - Company Paid

Short Term Disability - Company Paid

Voluntary Ancillary Coverage

Employee Assistance Program

Benefits vary by full-time, part-time, and PRN status.