Tennova Healthcare- North Knoxville Medical Center ยท 4 weeks ago
Scheduling Spec
Knoxville, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expTennova Healthcare- North Knoxville Medical Center is seeking a Scheduling Specialist responsible for managing and optimizing the scheduling process for patients and physicians within the hospital. The role involves coordinating appointments and providing excellent customer service while ensuring efficient resource utilization and high-quality patient care.
Responsibilities
Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources
Notifies patients of appointment confirmations, cancellations, or reschedules, and provide necessary information and instructions
Accurately enters patient information, appointment details, and updates into the hospital's electronic medical records (EMR) or scheduling system
Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules
Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions
Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files
Receives orders from the Order Facilitator and reviews to make sure the orders are valid
Contacts patients to complete scheduling procedure(s) and or test(s) in Cerner Scheduling
Asks the necessary questions for specific tests and provide the required procedure preparation or instructions
Schedules appointments via phone with doctor's office if requested, once valid order is received
Processes STAT order immediately
Notifies ordering offices if unable to contract their patient to schedule procedures
Addresses patient inquiries regarding scheduling, appointment changes, and concerns, ensuring a high level of patient satisfaction
Offers alternative scheduling options when needed to accommodate patient preferences and medical needs
Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
H.S. Diploma or GED required
0-2 years of experience in scheduling, patient coordination, or administrative support within a healthcare setting required
Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines
Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams
High attention to detail and accuracy, particularly in data entry and record-keeping
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software
Preferred
Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
Experience with Electronic Health Records (EHR) or scheduling software preferred
Knowledge of medical terminology is a plus
Company
Tennova Healthcare- North Knoxville Medical Center
North Knoxville Medical Center is an acute care hospital.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Rich
Chief Executive Officer
Company data provided by crunchbase