Parachute Technology ยท 1 month ago
Service Desk Engineer, Level 1
United States
Full-time
Remote
Mid Level
3+ years expParachute Technology is seeking a Service Desk Engineer, Level 1 to serve as the primary point of contact for clients. The role involves troubleshooting various IT issues, maintaining client documentation, and providing exceptional customer service.
Information TechnologyIT InfrastructureIT Management
Responsibilities
Troubleshooting PC and Mac issues via remote login or occasional onsite visits
Troubleshooting Microsoft Office 365 and Google Suite issues
Updating client IT documentation and tickets
Contacting vendors on behalf of clients
Securely deleting data on hard drives
Resolving malware and virus issues on Macs and PCs
Ticket routing and escalation to Level 2 and Level 3 support
Qualification
Required
Minimum 3 years of experience in the IT support industry working with business environments
Minimum 3 years of remote/help desk experience, ideally in a managed IT service environment
Ability to easily troubleshoot and resolve PC and Mac-related hardware, software, operating system, email, printing, and network issues
Strong familiarity with both Mac OS and Windows
Highly experienced with Microsoft Office 365 and Google Suite
Highly experienced with Microsoft Word, Excel, Powerpoint, and Sharepoint (Desktop & Online)
Moderately experienced with Active Directory and Azure AD
iPhone/Android setup, configuration, and sync-issue resolution
Virus/malware removal and prevention
Familiarity with an IT service ticketing system and creating IT documentation
Excellent verbal and written communication skills
The ability to work independently as well as with our team
Reliable, on-time, personable, and customer-focused
The ability to multi-task and work across a range of IT issues with various timelines and priorities
Poise and patience during phone-based tech support and potential onsite visits
Solid writing skills to document work completed and create/maintain IT documentation for clients
Comfortable working with a variety of clients, other techs, and HW/SW vendors
Energetic, able to switch gears quickly from job-to-job / task-to-task
Desire to learn; independently and on the job
Preferred
Experience with ConnectWise ticketing system is a major plus
M365 Certified: Fundamentals
CompTIA A+
Benefits
Monthly financial bonus in addition to salary
Maxicare HMO with +2 Dependents
De Minimus
Utility Stipend
13 Month Pay
15 PTO days
Additional Week PTO after 4 years of service
Laptop, Monitors, and Peripherals Provided
Company
Parachute Technology
Parachute Technology is a tech company provides IT solution services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lukehart
COO
Ashley Lukehart
Founder and Co-Owner
Company data provided by crunchbase