Senior Technical Support Engineer jobs in United States
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LangChain · 1 month ago

Senior Technical Support Engineer

positionEurope
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money£100K/yr - £130K/yr
date4+ years exp

LangChain is a company dedicated to making intelligent agents ubiquitous, helping developers build AI applications. The Senior Technical Support Engineer will lead customer support for technical users, helping to debug production applications and improve AI observability.

Agentic AIArtificial Intelligence (AI)DatabaseDeveloper APIsGenerative AI
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H1B Sponsor Likelynote

Responsibilities

Be the go-to escalation point for technical support inquiries—diagnosing issues across customer setup, LangChain products, and deployment issues
Work directly with engineering, operations, documentation, and product teams to resolve bugs, suggest patches, and advocate for customer needs
Partner with Deployed Engineering to support critical enterprise customers
Build and refine internal tooling, diagnostics, and runbooks for complex issue triage
Lead post-mortems for critical incidents and feed learnings back into product and documentation
Help refine KPIs for support health (MTTR, CSAT, bug recurrence) and drive continuous improvement
Improve documentation and knowledge articles to improve 1-to-many resources and provide proactive support
Mentor and coach other support engineers

Qualification

Technical support experienceTroubleshooting skillsProgramming in PythonKubernetes knowledgeDocker knowledgeAPIsSDKsCollaboration with engineeringContinuous improvement mindsetHigh ownership

Required

4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments (e.g., observability, infrastructure, data platforms)
Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
Programming experience with Python
Hands-on knowledge of Kubernetes and Docker
Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations (e.g., OpenTelemetry, LLM providers)
Experience supporting enterprise customers and collaborating with engineering on complex escalations
A bias for clarity and continuous improvement: you write succinct, helpful, and accurate responses and build a foundation for case deflection
High ownership — want to do what's best for the customer and the company and are relentlessly results oriented

Preferred

Bonus if you have TypeScript experience

Company

LangChain

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LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents.
dateFounded in 2022
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.langchain.com

H1B Sponsorship

LangChain has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)

Funding

Current Stage
Growth Stage
Total Funding
$160M
Key Investors
IVPSequoia CapitalBenchmark
2025-10-20Series B· $125M
2024-02-15Series A· $25M
2023-03-21Seed· $10M

Leadership Team

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Harrison Chase
Co-Founder and CEO
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Ankush Gola
Co-Founder
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Recent News

Timbr.ai
Introducing: LangChain SDK for AI Integration
2025-12-11
Geeky Gadgets
Guide Your Agent to Track Trends, Rivals, Funding, and Company Updates
2025-12-05
EIN Presswire
Large Language Model Evaluation As A Service Market to Expand at a 29.6% CAGR by 2029, Reaching US $4.88 Billion
2025-12-01
Company data provided by crunchbase