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ComPsych · 17 hours ago

Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

United States

Full-time

Remote

Mid Level

ComPsych is the worldwide leader in organizational mental health and absence management. They are seeking Guidance Consultants to provide direct support to clients on behavioral health and wellness issues, utilizing clinical expertise to navigate resources and ensure client satisfaction.

Mental Health Care

H1B Sponsor Likely

Responsibilities

Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor

Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery

Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction

Educate client about resources, eligibility, and services with a positive and professional approach

Maintain complete and accurate documentation of cases within our proprietary database

Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery

Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations

Other duties as assigned

Qualification

Master's degree in Social WorkClinical assessment experienceExceptional communication skillsCritical thinking skillsCustomer service focusMulti-tasking abilityHigh energyProfessional demeanor

Required

Master's degree in Social Work, Counseling, or Psychology required

Exceptional communication skills, with strong focus on customer service

Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills

Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization

High-speed internet and a professional workspace that is free from distraction, disruption or outside noise

Benefits

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

Competitive pay with annual increases

Company

ComPsych

Glassdoor3.5

ComPsych® is the world’s largest provider of mental health services and GuidanceResources® for life.

Founded in 1984

Chicago, Illinois, USA

1001-5000 employees

http://www.compsych.com

H1B Sponsorship

ComPsych has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)