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GoHealth Urgent Care · 1 month ago

Training Specialist II - Field

Fairfax County, VA

Full-time

Onsite

Mid Level

3+ years exp

GoHealth Urgent Care is committed to providing an effortless patient experience and seamless integration with health systems. The Training Specialist II - Field will be responsible for developing, facilitating, and coordinating training programs for the Medical Assistant clinic operations staff, partnering closely with market leadership to ensure effective onboarding and training delivery.

Hospital & Health Care

Responsibilities

Develop and deliver new clinical team member training and coordinate clinical shadow shifts

Track and manage training evaluation process via knowledge assessments, training performance evaluations, constructive feedback, and reaction surveys

Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary

Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources

Facilitate yearly clinical competency assessments and conduct follow up training as necessary

Facilitate training for new operational implementations and/or workflows within the market

Partner with Lead Training Specialist and People Learning Team for learning projects across the organization

Supervise Training Coach/Learning Coach training schedule, verify and validate their level of skillful competency

Perform learning coach interviews and workshops, as needed

Travels 25% or more for training request

Conduct provider EMR and workflow training in designated markets and coordinate GHCO attendance

Upload provider signatures and assist with initial setup of referrals and narcotic tokens (market specific) in eCW markets

Support pre-GoLive, post-GoLive and/or week of GoLive for new JVs for providers

Perform other duties as assigned

Qualification

Training developmentClinical skillsElectronic Health Record (EHR)MA CertificationMicrosoft Office proficiencySupervisory experienceUrgent care experienceInnovationDiversityInclusionAccountabilityCommunicationPresentation skillsOrganizational skillsCollaborationIntegrity

Required

High School Diploma required

Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc

3+ years' experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, Paramedic, EMT, etc

Training, learning development or related experience required

Experience using Electronic Health Record (EHR)

MA Certification (AAMA, NCCT, CMA, RMA), National Registry of Emergency Medical Technician (EMT/Paramedic), Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse)

Proficient use and understanding of medical terminology

Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures

Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)

Supervisory skills

Excellent verbal and written communication skills

Excellent presentation skills

Excellent organizational skills