Oregon Health & Science University · 2 days ago
Network Infrastructure Analyst (Infrastructure Analyst)
Portland, OR
Full-time
Onsite
Mid, Senior Level
$95K/yr - $132K/yr
6+ years expOregon Health & Science University is dedicated to developing and maintaining technology-based services and solutions to manage information effectively. The Network Infrastructure Analyst will analyze, implement, and optimize network infrastructure while collaborating with various teams to enhance IT services and security protocols.
EducationHealth CareUniversities
Responsibilities
Conducts field analysis of deployed ITG core services including all manner of network infrastructure, proper operation of related services, security systems, virtualized environments, wireless, and wired Networks
Monitors performance and proactively looks for system degradation or problem trends; provides feedback, problem assessment, and resolves the issues or proposes solutions to customers, and ITG support teams
Provides analysis and testing of new hardware and software for integrity and usability
Develops and/or participates in testing to assess the effectiveness and utility of temporary and permanent solutions for problems discovered in the field
Analyzes special project technology requirements and recommends optimal hardware/software solutions
Provides recommendations and assistance to other ITG staff in assessing and improving the tools, processes and procedures currently in use or proposed for future use
Develops and maintains expertise with current technologies and examine details of proposed future technologies to ensure effective and efficient deployment in research, and classroom environments
Participates in testing to assess the effectiveness and utility of proposed changes in tools, processes and procedures
Works with managers, technicians and customers to identify areas of concern and work to create efficient processes and procedures to ensure timely completion of projects, quality of support and resolution of problems; works collaboratively with other technical staff and management to identify trends and communicate issues that impact ITG personnel (root cause analysis)
Assists ITG in developing a technology roadmap for the future
Manage full lifecycle of network infrastructure equipment and services which includes planning, inventory management, configuration, communications, deployment, and ongoing support
Monitor network infrastructure, proactively addressing potential issues before they become service impacting, and reducing the impact when customers are affected
Mentor Field Technology Analysts and other ITG personnel when network related troubleshooting and service delivery is involved with their workflow
Use standard templates and models to deploy and configure ITG services. This includes all phases of operational work as well as all aspects of project work except service design which would require the input from a System Analyst Engineer
Utilizes the ITG Solution Development Life Cycle (SDLC) process to implement and support all assigned projects
Coordinates with OHSU facilities, space planning, outside vendors and other ITG work units to provide project planning, scheduling and resource management for internal and external IT field projects
Participates in project kick-off, implementation, and support and milestone meetings for those projects that require ITG resources for implementation and support; reports issues and concerns to manager as appropriate
Acts as the advocate for both ITG and the user community to present and/or assess project-related technical solutions and tools for implementation of new solutions
Assesses daily priorities and coordinates projects, problem tickets and other work with desktop support staff; monitor and report progress to management
Communicates issues arising from the need to incorporate (or not) modifications to desktop “builds” relating to updates in OS, NOS, hardware and/or drivers, based on experience and feedback from the field
This position supports and implements security procedures and best practices in all systems supported by the position
Provides support and validation to keep systems secure, configurations current and minimize vulnerability – proactively and reactively remediating gaps as these emerge
Supports confidentiality, integrity and availability – providing network related support broadly for OHSU as required
Qualification
Required
Two or more years of paid work experience as a Field Technology Analyst or Systems Analyst position. Must have six years of cumulative paid working experience in the information technology field; OR Equivalent combination of education and experience where: One year of experience will be substituted for an Associate's degree; Two years of experience will be substituted for a Bachelor's degree
Successful candidates must have experience and working knowledge in operating system software, relational and/or hierarchical databases, and technical application support for administrative and clinical systems. Certain certifications may be required to obtain within 6 months depending on the department
Experience with TCP/IP, and other networking protocols, networking concepts and implementations
Understanding of Microsoft Networks at the operating system level, file/directory security, and user account level
Proven Help Desk experience and customer relations skills
Three years of field experience which includes resolving field hardware and software problems, installing Microsoft Windows and Macintosh operating systems and which included two years of networking experience on a large scale network
Experience using project management methodology to manage projects
Project and/or team leadership
Advanced, broad-based 'technical generalist' skills
Superior and proven technology analytic skills that demonstrate accepted systems analysis processes
Ability to rapidly adjust to changing priorities and make quick and good decisions with limited information
Demonstrated knowledge of and ability to script and/or program solutions for repetitive systems administration tasks
Proven experience with IT technologies, principles, and best practices
Ability and willingness to stay current on technologies and trends relating to OHSU field technologies
Proven knowledge of local area networks running on Ethernet topology, troubleshooting experience
Expertise with Microsoft Office Suite
High level knowledge of IT security tools, practices and principles
Proven ability and expertise deploying and troubleshooting desktops/laptops, wireless devices, PDA/phones, components and peripherals and other IP based field technologies
Excellent analytical and troubleshooting skills
Proven ability to multitask
Superior oral, written, and verbal communication skills
Ability to build relationships, respect and trust with customers and co-workers
Ability to track and analyze data using Excel and/or Access
Demonstrate Core Competencies as established for your position (Leading Self, Leading Others, Leading Leaders, Leading Function)
Within six months ability to gain the Cisco Certified Network Associate (CCNA)
Preferred
Bachelors in Information Systems of Computer Science
Experience in a Heath Care, Research and or Academic environment
Experience in a large network and campus environment (5,000 users)
Formal Project Management Training (PMI)
Advanced programming expertise in multiple language methodologies
Knowledge of current remote access (WTS, VPN) and virtualization technologies
Proven expertise in currently deployed desktop computer operating systems, including installation, application support, and registry support
Additional vendor certifications. More advanced Cisco certs such as the CCNP would supersede the CCNAs
Company
Oregon Health & Science University
OHSU is a health and research university provides patient care, research, education of the next generation of health care.
10001+ employees
H1B Sponsorship
Oregon Health & Science University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (136)
2024 (132)
2023 (121)
2022 (132)
2021 (109)
2020 (103)
Funding
Current Stage
Late StageTotal Funding
$36.6MKey Investors
U.S. Small Business AdministrationNational Institute of Allergy and Infectious DiseasesHyundai Hope On Wheels
2024-09-25Grant
2022-11-21Grant· $4.7M
2022-09-27Grant· $0.3M
Leadership Team
Tarek Salaway
Chief Executive Officer, OHSU Health
Lawrence Furnstahl
Executive Vice President & Chief Financial Officer
Recent News
2026-01-03
Genetic Engineering News
2026-01-03
2025-12-31
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