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MCI · 5 months ago

Insurance Customer Service Agent

Dallas, TX

Full-time

Onsite

Entry Level

1+ years exp

MCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are hiring insurance customer service agents to provide full lifecycle customer service and sales, assisting customers in understanding their coverages and selecting the right products to meet their financial needs.

Business Information Systems

Responsibilities

Serves as customer service contact for inbound customer interactions

Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention

Documents ancillary business and/or customer interaction information

Leverages opportunities to expand customer interactions to learn more about the customers current and future needs

Demonstrates a commitment to customer service, adding new customers while maintaining service levels and looking for multi-lining opportunities with existing accounts

Leverages sales, marketing, and influence skill set to assist with acquisition and retention of policyholders

Escalates problems or inquiries as needed

Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting

Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services

Utilize systems and technology to complete account management tasks

Comply with requirements surrounding confidential information and personal information

Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes

Adhere to all attendance and work schedule requirements

Qualification

PropertyCasualty licenseCustomer service experienceMicrosoft Office SuiteConflict resolutionTeam orientationWritten communicationOral communicationOrganizational skillsProblem-solvingInterpersonal skills

Required

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem-solving, and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

A Property and Casualty license is required for this role

Preferred

One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

State or Federal work experience