ICE · 4 hours ago
Engineer, Premier Technical Support
Omaha, NE
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expICE is a company focused on delivering innovative solutions in the mortgage technology space. They are seeking a Premier Services Engineer responsible for the successful delivery of program deliverables and addressing complex client concerns through troubleshooting and strategic planning.
E-CommerceFashionJewelryMarketplace
Responsibilities
Drive resolution of complex production issues, including escalation management, system testing, facilitation of strategy sessions, and transfer of knowledge
Acquire and grow knowledge of existing and new ICE products and solutions to provide assistance, guidance, and knowledge to clients
Act as an advisor for ICE Mortgage Technology products and services including APIs
Assist and guide clients in their transformative journey adopting the latest products and solutions
Participate in projects that enhance the quality and efficiency of the Premier Services team
Gather metrics and work with clients to baseline and demonstrate the value of the ICE Mortgage Technology platform
Oversee client service requests while acting as escalation manager when necessary
Partner with Service Operations team to develop successful strategies and execution of plans to ensure and improve technical performance of ICE Mortgage Technology services
Ensure client contacts are informed of new product features and help guide the client’s implementation roadmap
Advise on ways to achieve optimal utilization
Gather and supply product feedback as a client advocate to help drive the product roadmap
Develop relationships across ICE client-engagement teams, brands, and departments to strengthen partnership with clients
Advise client on best practices and industry benchmarking
Provide mentorship and guidance to junior members of the Premier Services team
Help define processes and procedures to better service ICE Mortgage Technology’s Premier Services clients
Qualification
Required
5+ years hands on direct experience working in the mortgage industry
5+ years experience in an Admin role administrating loan origination software
8+ years direct experience supporting and/or providing technical advisory/account management services preferably in a software management, information technology or mortgage industry role
Experience with cloud-based/SaaS solution offerings
Demonstrated experience working at executive level in client environments
Proven ability to develop and cultivate lasting client relationships with a diverse set of internal and external constituents including senior level executives, legal, technical, finance, support, sales, and marketing experts
Skillset required in data analytics
Excellent organization, project management, time management, and communication skills
Willingness to assist wherever needed; team player who will work within the company to continue improving the way ICE Mortgage Technology serves its clients
Ability to travel up to 25% of the time
Bachelor's degree or equivalent experience in Computer Science, or related field
Preferred
Previous working knowledge of ICE Mortgage Technology's Encompass product and Mortgage Industry experience a plus
Recommended knowledge of: Encompass; Encompass SDK; Python; Java; Microsoft .NET framework; Amazon Web Services; Microsoft Azure; SaaS infrastructure and web-based application architecture; TCP/IP network layer; Microsoft IIS; Microsoft SQL; NoSQL Database; App Dynamics; REST API; web services
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Business News Americas
2025-12-18
2025-10-28
Company data provided by crunchbase