Tyndale House Publishers · 1 month ago
Digital Product Operations Coordinator
Carol Stream, IL
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $65K/yrTyndale House Publishers is one of the largest independently owned Christian publishers, dedicated to spreading the truths of God’s Word. They are seeking a Digital Product Operations Coordinator to manage day-to-day operations for their new Digital Product vertical, focusing on operational excellence and scalable processes to support growth.
PublishingReligion
Responsibilities
Build customer support processes, documentation, and tools from the ground up
Analyze customer feedback for product insights and improvement opportunities
Coordinate with engineering on Zendesk integration for ticketing and knowledge management
Manage filament@tyndale.com and serve as primary digital product customer advocate
Interface with Tyndale’s customer service team to handle digital product escalations
Review and approve app updates against development tickets for functionality and design compliance
Monitor product analytics to track app health, user engagement, and growth metrics
Manage sprint planning, tracking, and execution coordination with offshore engineering team
Attend daily stand-ups and weekly sprint planning/review meetings
Ensure quality standards across all digital product releases
Manage content pipelines for Filament including reading plans, video content, and interactive visuals
Coordinate localization efforts with international partners (internal and external)
Oversee edition management for new print Bible integrations
Maintain content calendars and coordination with marketing & app releases
Coordinate with external product partners for content delivery and support
Build operational documentation for customer-facing features and internal processes
Optimize Filament CMS workflows and user experience improvements
Manage email lists, surveys, and user engagement tools
Identify and implement analytics tools and reporting frameworks
Create scalable operational systems to support rapid growth
Qualification
Required
Proven skill in operational coordination and execution across technical, content, or customer-facing domains
Active user of AI for increased productivity, skill enhancement, and experimental learning
Strong analytical skills with experience using data to drive decisions
Excellent written and verbal communication skills
Detail-oriented with ability to manage multiple projects simultaneously
Passion for Christian ministry and publishing mission. Personal alignment with and adherence to the Bible as God's Word, and agreement with our Statement of Faith
Preferred
Bachelor's degree or equivalent experience
Experience with digital products, mobile apps, or SaaS platforms
Familiarity with project management tools and agile methodologies
Customer support or customer success experience
Experience coordinating with technical teams or vendors
Company
Tyndale House Publishers
Tyndale House Publishers was founded in1962 by Dr.Kenneth N.Taylor as a means of publishing The Living Bible.Tyndale publishes Christian
Founded in 1962
201-500 employees
H1B Sponsorship
Tyndale House Publishers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Scott Mathews, CFA
Chief Executive Officer
Jeannie Iseman
Chief Financial Officer
Recent News
2025-11-25
Company data provided by crunchbase