Pyramid Global Hospitality · 2 months ago
Restaurant Host
Fort Wayne, IN
Full-time
Onsite
New Grad, Entry LevelPyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity and growth. The Host/Hostess will contribute to the mission and success of The Bradley's restaurants by providing exceptional guest service and ensuring high standards of service are met.
Hospitality
Responsibilities
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
Greets, and makes welcome, each guest entering restaurant
Greets and acknowledges guests while smiling and making eye contact
Recognizes repeat guests while smiling and making eye contact
Addresses guests by surname while smiling and making eye contact
Builds a rapport with guests while walking them to their table
Pulls out chairs and/or tables before guests are seated
Accommodates guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc
Acts as a liaison between management and service staff
Communicates guest complaints and compliments to management
Communicates guests needs to staff/management, i.e. celebrating anniversary and/ or birthday, etc
Invites and welcomes guests back upon completion of their visit
Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having desert, how many guests are waiting to be seated, etc
Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc
Ensures that guest seating is rotated between all service stations
Answers telephone, takes new reservations and maintains current reservations within procedural guidelines
Must be knowledgeable about the company you work for
Performs all duties in adherence to the company standards
Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times
Performs all duties and sequences of service in adherence to standards
Must have the ability to work a flexible schedule and late hours when necessary
Retains and maintains complete knowledge of all food and beverage menu items
Follow and maintain the Hotel’s professional image guidelines to communicate the Provenance style message to the guests and the general public
Contribute to hotel goals for increasing sales and improving profits
Enthusiastically recommend and promote all hotel functions and facilities
Submit all lost and found articles accompanied by a Lost and Found report to Housekeeping
Regular attendance in conformance with Hotel standards is essential to the successful performance of this position
Fully comply with Provenance hotels rules and regulations for the safe and efficient operation of the hotel facilities
Attend mandatory meetings
Must have the ability to work a flexible schedule and late hours when necessary
Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc
Other duties as assigned
Qualification
Required
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
Greets, and makes welcome, each guest entering restaurant
Greets and acknowledges guests while smiling and making eye contact
Recognizes repeat guests while smiling and making eye contact
Addresses guests by surname while smiling and making eye contact
Builds a rapport with guests while walking them to their table
Pulls out chairs and/or tables before guests are seated
Accommodates guests needs, i.e. wheel chair, restrooms, movement of drinks from one location to another, etc
Acts as a liaison between management and service staff
Communicates guest complaints and compliments to management
Communicates guests needs to staff/management, i.e. celebrating anniversary and/ or birthday, etc
Invites and welcomes guests back upon completion of their visit
Alerts the kitchen of business flow, i.e. how many guests will soon be ordering, how many guests are having desert, how many guests are waiting to be seated, etc
Walks the floor and provides floor updates to management, i.e. how many open tables, open menus, etc
Ensures that guest seating is rotated between all service stations
Answers telephone, takes new reservations and maintains current reservations within procedural guidelines
Must be knowledgeable about the company you work for
Performs all duties in adherence to the company standards
Must have the ability to provide friendly, courteous and professional service to all internal and external customers/guests, at all times
Performs all duties and sequences of service in adherence to standards
Must have the ability to work a flexible schedule and late hours when necessary
Retains and maintains complete knowledge of all food and beverage menu items
Follow and maintain the Hotel's professional image guidelines to communicate the Provenance style message to the guests and the general public
Contribute to hotel goals for increasing sales and improving profits
Enthusiastically recommend and promote all hotel functions and facilities
Submit all lost and found articles accompanied by a Lost and Found report to Housekeeping
Regular attendance in conformance with Hotel standards is essential to the successful performance of this position
Fully comply with Provenance hotels rules and regulations for the safe and efficient operation of the hotel facilities
Attend mandatory meetings
Must have the ability to work a flexible schedule and late hours when necessary
Must be knowledgeable about Hotel, Restaurant/Lounge and surroundings, i.e. nearby entertainment, stores, hotels, etc
Other duties as assigned
Someone with an engaging and welcoming personality
Someone who can work under pressure in a fast-paced environment
Someone with a passion for creating an exceptional experience for all guests
Someone with excellent communication skills
Benefits
Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
Company
Pyramid Global Hospitality
Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-02-28Debt Financing
Leadership Team
Anthony Torres
Vice President of Food and Beverage
Recent News
2025-10-16
Company data provided by crunchbase