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PTC · 4 weeks ago

ServiceMax Senior Solution Architect

European Union

Full-time

Onsite

Senior Level

7+ years exp

PTC is a company of innovators, thinkers and doers who are passionate about changing the world through field service solutions. The Professional Services Solution Architect will be responsible for the successful implementation of the ServiceMax product suite, leading project teams, and providing best practice guidance to clients while ensuring quality and timely delivery of solutions.

Computer Software

Culture & Values

H1B Sponsor Likely

Responsibilities

Lead consultant on functional project teams utilizing the ServiceMax, MaxApproach Methodology to implement the ServiceMax solution. Accountable for the following:

Leading discovery and design workshops

Completing business requirements analysis and confirmation

Ability to transform business requirements into a set of end to end solutions within the application

Identifying and documenting specifications and criteria for customizations

Confirming functional design with client

Supporting configuration effort by project consultants

Overseeing quality reviews and testing of the configured solution

Documenting finalized solution design and build specifications

Leading deployment and hand-off

Coordinating resolution of client-reported feedback and issues

Communicating with project team, as required, to ensure timely updates to project health, risks, issues and solutions

Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and business requirements

Provide Field Service “Best Practice” guidance to clients

Mentor PS and Partner Consultants providing guidance in defining field service business processes, communication, and scalable implementation strategies

Lead or collaborate on internal projects promoting operational efficiencies and organizational effectiveness

Support Sales by identifying upsell opportunities with existing clients

Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and client’s point of contact (POC) on enterprise projects

Liaise with the Technical Architect to design scalable, flexible solutions supporting business requirements

Liaise with and support other functional groups within ServiceMax – including (but not limited to) training, development, support, product and engineering

Identify business use cases within different verticals or client implementations that may augment ServiceMax’s product roadmap and delivery best practices

Review and provide input to PS training materials and presentations

Develop case studies, presentations, and internal processes and guidelines

Qualification

Salesforce experienceSalesforce certificationConsulting experienceApexLightning PlatformVisual ForceJavaField service operationsSecond languageResults drivenCommitment to qualityProfessional EnglishLeadership skillsCommunication skills

Required

Minimum 2+ years experience with Salesforce in an administrative or configuration management capacity required

7+ years consulting experience implementing with one or more Customer Relationship Management Solutions, (such as SalesForce.com, SAP, Oracle, Siebel)

5+ years experience working in a technology focused company

Demonstrated leadership skills working with clients and peers

Comfortable leading meetings/ sessions with Senior Management to discuss business process

Excellent oral and written communication skills

Ability to work in a globally distributed team environment, liaising with on-site teams and clients

Results driven attitude in a fast-paced environment

Commitment to quality, customer success, and customer satisfaction

Willingness to travel up to 50% of time, including international travel

Bachelor's Degree in Business, Technology or related subject

Preferred

Salesforce certification preferred (Minimum 1: ADM-201, Service Cloud, Platform App Builder)

Salesforce technical experience with Apex, Lightning Platform, Visual Force, or Java preferred

Professional English language, a second language (German, French, Italian) would be a plus

Experience with field service operations or management, including experience with customer service management and call center support

1+ years experience implementing or working with the ServiceMax application

Company

PTC

Glassdoor4.2

PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.

Founded in 1985

Boston, Massachusetts, US

5001-10000 employees

http://ptc.co/VLED30oHtEh

H1B Sponsorship

PTC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (61)

2023 (75)

2022 (86)

2021 (111)

2020 (72)