Hero Home Services · 1 month ago
Part-Time/Seasonal Customer Service Rep
Minneapolis, MN
Part-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrHero Home Services is a partner in ensuring comfort, safety, and community well-being for the Twin Cities. They are seeking a Customer Service Representative to provide an exceptional customer-focused experience and support the Dispatch team to ensure service experts are running at capacity.
Consumer Services
Responsibilities
Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer
Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity
Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively
Update and maintain information in our customer database with accuracy
Practice first call resolution when handling calls
Other duties as assigned by management
Qualification
Required
Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
High attention to detail and organizational skills
Ability to work independently and adapt to change
Able to communicate professionally, clearly and concisely with other team members, management, and customers
Demonstrates a strong ability to multi-task and problem solve with a sense of urgency
Ontime and prepared to work before the scheduled start time for your shift
Preferred
ServiceTitan experience
Company
Hero Home Services
Every home needs a hero.
Founded in 2018Wylie, Texas, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase