BNY · 3 days ago
Vice President, Service Delivery General Management Manager II
Lake Mary, FL
Full-time
Onsite
Senior LevelBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. They are seeking a Client Service Officer to oversee service levels, manage client relationships, and drive operational improvements within the US Transfer Agency team.
Financial Services
Responsibilities
Oversee service levels across operating and systems areas, identifying and addressing weaknesses
Provide management reporting to clients and facilitate ongoing client review sessions and operational meetings
Act as the client’s advocate within BNY, ensuring satisfaction and escalating issues to senior management as needed
Partner with Operations to eliminate non-value-added processes and drive client initiatives such as fund mergers, liquidations, and conversions
Qualification
Required
Strong background in operations, systems, and company policies
Proven ability to resolve client issues effectively
Experience in financial management, contract negotiation, and project leadership
Excellent communication, teamwork, and problem-solving skills
Benefits
Highly competitive compensation
Benefits
Wellbeing programs
Generous paid leaves
Paid volunteer time
Company
BNY
We help make money work for the world — managing it, moving it and keeping it safe.
Founded in 1784
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
Company data provided by crunchbase