Globe Telecom · 4 months ago
Manager, CX Vendor Management
NCR - WCC
Full-time
Onsite
Mid LevelG-Xchange Inc. is a leading player in the FinTech industry in the Philippines, focused on creating innovative financial solutions. The Manager of CX Vendor Management will oversee vendor relationships, manage contracts, and ensure compliance while collaborating with various internal teams to align vendor activities with organizational goals.
InternetMobileTelecommunications
Responsibilities
Collaborate with legal and procurement teams to manage vendor contracts, negotiate terms, and ensure adherence to agreements
Identify, evaluate, and mitigate risks associated with vendor relationships, ensuring regulatory and policy compliance
Partner with internal stakeholders, such as operations, training, quality, workforce, finance, to align vendor activities with organizational objectives
Ensure ARC teams provide regular audits and performance reviews, prepare comprehensive reports, and present findings to leadership
Continuously enhance vendor governance frameworks, policies, and processes for optimal efficiency and effectiveness
Act as the primary escalation point for vendor-related disputes and drive swift resolution
Qualification
Required
Collaborate with legal and procurement teams to manage vendor contracts, negotiate terms, and ensure adherence to agreements
Identify, evaluate, and mitigate risks associated with vendor relationships, ensuring regulatory and policy compliance
Partner with internal stakeholders, such as operations, training, quality, workforce, finance, to align vendor activities with organizational objectives
Ensure ARC teams provide regular audits and performance reviews, prepare comprehensive reports, and present findings to leadership
Continuously enhance vendor governance frameworks, policies, and processes for optimal efficiency and effectiveness
Act as the primary escalation point for vendor-related disputes and drive swift resolution
Approaches vendor relationships with a strategic perspective, balancing cost, quality, and long-term value as if managing their own business
Demonstrates strong leadership skills in guiding cross-functional teams and influencing vendor relationships
Exhibits the ability to analyze complex data and provide actionable insights for decision-making
Resolves issues effectively with a focus on achieving mutually beneficial outcomes
Maintains clear, concise, and professional communication with vendors and internal stakeholders
Shows flexibility in responding to dynamic business needs and vendor landscape changes
Upholds ethical standards in all vendor governance activities and promotes transparency
Takes initiative to identify opportunities for improvement and address potential challenges
Benefits
Opportunity for career growth and development in the #1 FinTech company in the country
Working with a dynamic and highly collaborative team who want to change the game
A company that values their people with highly competitive and flexible compensation and benefits package
Company
Globe Telecom
Globe Telecom is a provider of mobile telephony and broadband services.
Founded in 1935
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$314.79MKey Investors
Bank of the Philippine IslandsMetrobank
2024-12-02Post Ipo Debt· $51.08M
2023-09-25Post Ipo Debt· $263.71M
1975-08-11IPO
Leadership Team
Carl Raymond R. Cruz
President and CEO
Anton Reynaldo Bonifacio
Chief Artificial Intelligence Officer
Recent News
Mobile World Live
2026-01-19
2026-01-03
Company data provided by crunchbase