JPMorganChase · 2 days ago
Technical Implementation Manager II
Tampa, FL
Full-time
Onsite
Senior Level
5+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers and businesses. As a Technical Implementation Manager, you will guide clients through complex technical integrations, ensuring their success with the proprietary platform and fostering strong client relationships.
Asset ManagementBankingFinancial Services
Responsibilities
Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production
Manage incoming demand efficiently through effective queue management and time management
Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions
Lead recurring team meetings and training sessions to keep the team ahead of industry trends and best practices
Identify and address service gaps to improve the testing experience and exceed team deliverables
Oversee department procedures and processes, reporting and addressing gaps to enhance efficiency
Provide clear updates and technical guidance to mid and senior management
Foster a culture of collaboration, diversity, and inclusion within the team
Promote change by driving improvements in service and process
Take ownership of project outcomes and proactively manage escalations
Build strong relationships with clients and internal partners to support seamless integrations
Qualification
Required
Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
Expertise in modern authentication protocols, including OAuth2.0 and mTLS
Ability to interpret technical specifications and APIs for proprietary platforms
Experience with REST-based APIs and Open API Specifications
Familiarity with AI/LLM and data tools such as Tableau, Splunk, Datadog, and AWS
Detail-oriented problem solver with strong de-escalation skills
Confident communicator able to provide clear updates to mid and senior management
Ability to thrive in a fast-paced, deadline-driven environment
Preferred
Bachelor's degree strongly preferred; robust work experience considered
Experience diagnosing complex application, data, and network issues
Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
Formal project management skills or exposure to project management concepts (e.g., Project Management 101)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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