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RHB Banking Group · 2 months ago

Claims Mgr

The Icon - Level 12

Full-time

Onsite

Senior Level

5+ years exp

RHB Banking Group is a prominent banking institution, and they are seeking a Claims Manager to oversee the claims process and ensure compliance with company guidelines. The role involves managing claims portfolios, verifying and approving claims, and providing guidance to subordinates while monitoring the performance of adjusters.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

To verify assess and approve promptly all claims within authority and for claims exceeding authority, to process, recommend and submit them promptly to superiors for consideration

To ensure the appointment of adjusters are promptly attended within the time frame

Ensure the case where an adjuster is appointed is monitored closely and monthly bordereaux on the status is submitted to us. If necessary to arrange meeting to discuss on complex cases with our adjuster

Attending monthly bordereaux meetings with panel Adjusters

Regularly review the performance of the adjusters and report same to the Unit Head and Head, BA/FA

To provide guidance and direction to subordinates/ Branches/ Customers and in relation to technical claims matters

To refer immediately any complaints received from Customers, Branches, BNM, PIAM, OFS and Intermediaries to Unit Head/ Head, BA/FA so that these are promptly and effectively monitored and resolved within the time frame

To ensure all claims suspected having fraud elements or in violation of policy conditions are brought to attention of Section Head & in his/ her absence to Head, BA/FA / CEO

To monitor and review files on yearly basis

Ensure all necessary advices to MNRB & Treaty Reinsurers (Excess of Loss (XOL)/ Surplus) are submitted as required and laid down under the Reinsurance Agreement

Achieve a higher monthly closure rate

To ensure all recoveries are actively pursued

Any other duties as may be assigned by the Company from time to time

Qualification

Claims ManagementInsurance KnowledgeProfessional Qualification in InsuranceCommunication SkillsBachelor Degree

Required

Bachelor Degree in any related field

At least 5 years claim experience in all classes of insurance

Possess good communication skills in both written and spoken English

Preferred

Professional qualification in Insurance is added advantage

Company

RHB Banking Group

We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913.

Founded in 1997

Kuala Lumpur, Kuala Lumpur, MYS

10001+ employees