Sila Services · 1 month ago
Residential Journeyman Service Plumber
Weymouth, MA
Full-time
Onsite
Mid Level
$30/hr - $45/hrSila Services is a leading home services platform, operating multiple brands across the Northeast, Mid-Atlantic, and Midwest. They are seeking a Residential Journeyman Service Plumber to provide plumbing upgrades, repairs, and installations while ensuring customer satisfaction and maintaining a high level of professionalism.
Heating Ventilation and Air Conditioning (HVAC)Home ImprovementProfessional ServicesSolar
Responsibilities
Complete plumbing upgrades, repairs and water treatment installations; be efficient and accurate
Know how to establish customer rapport to ensure highest levels of satisfaction
Show yourself as professional and knowledgeable to win new referrals and repeat business
Lead customers to informed and confident buying decisions
Maintain effective communication skills with co-workers and management
Support the team in maintaining a safe, clean and organized job site
Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner
Keep company trucks clean, organized and maintain proper assigned inventory levels
Participate actively in all company provided training and on-the-job training to master your trade
Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations
Maintain customer satisfaction rate through post-service surveys and feedback
Strive to exceed customer expectations and resolve any concerns promptly
Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
Respond to service requests within Boston Standard's defined time frame
Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers
Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success
Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
Successfully enroll customers in Boston Standard's service agreements, promoting long-term customer relationships and recurring revenue
Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours
Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services
Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices
Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items
Maintain a perfect safety record by following all safety protocols and guidelines
Ensure zero safety incidents or accidents within the performance period
Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed
Strive to maintain a positive team dynamic and contribute to a supportive work environment
Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience
Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
Additional duties as assigned
Qualification
Required
Have and maintain a clean, safe driving record
Ability to comprehend schematic diagrams, blueprints, and other specifications required by our client
High standard of integrity and professionalism
Experience working with hand tools, power tool, and electronic test equipment
Highly organized and detail oriented with exceptional follow-through abilities
Outgoing, with a positive, can-do personality that blends well within a fast-paced, goal-driven environment
Competitive individual contributor who also loves to work and win as a team
Highly motivated, self-starter who's flexible and has a great attitude
Knowledge of proper codes
Preferred
MA Journeyman Plumber License
Benefits
Company vehicle, gas card, company cell phone, and tablet
401(k) with Company Match Program
Best-in-class Medical, Dental, and Vision Insurance
Health Savings Account with company contributions
Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
Paid Holidays
Paid Time Off (PTO)
Parental Leave
Special deals/Discounts on a variety of services and entertainment
Tool account
Safety shoe reimbursement
Family & friends discounts on services
Yearly Performance Reviews
Company
Sila Services
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Sila Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Morgan Stanley
2024-11-11Acquired
2023-04-01Debt Financing
2021-05-21Private Equity
Leadership Team
Mike Rudolf
COO
Ryan Flaherty
Chief Revenue Officer (CRO)
Recent News
2025-08-04
Company data provided by crunchbase