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CyrusOne · 1 day ago

Senior Facilities Manager

Chandler, AZ

Full-time

Onsite

Senior Level

7+ years exp

CyrusOne is a leading provider of data center services, and they are seeking a Senior Facilities Manager to oversee the daily operations of their data centers. This role involves managing relationships with third-party providers, ensuring compliance with operational standards, and delivering exceptional customer service while coordinating various facility management functions.

Data CenterInformation ServicesInformation TechnologyWeb Hosting

Responsibilities

Manage day to day operations of the facilities through daily coordination with on-site engineering teams

Manage the preventative and corrective maintenance program for the region

Provide direction to the site teams on the resolution of any incidents or issues

Coordinate with JLL management, concerning staff recognition, reviews, career development, corrective actions and scheduling

Coordinate with JLL management concerning staff training or re-training needs

Maintain Operations Policies, Procedures and Guidelines

Vendor Management for all entities working within the data centers

Management of our asset tracking processes, and systems

Reporting on Assets for customers and internal

Lead the local incident manage process from incident inception, through resolution and final RCA documentation

Maintain current status and future status reporting on all capacity thresholds within the facility

Work with centralized Implementation Managers to assure on-time and quality delivery and customer orders and build-outs

Manage the implementation process for the scopes of work under Facility Operations, to ensure the successful and timely delivery of service

Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc

Support the Sales Organization in the placement of potential new customer orders

Act as single point of contact for local customer teams in the resolution of day to day issues

Lead and direct facility tours for new customer deals

Review customer contracts

Represent CyrusOne on customer audits and provide required documentation

Manage all internal and external monthly reporting required from the region

Coordinate with internal departments (e.g.: Accounting, Finance, EH&S, Compliance, Security and Energy Management) to meet month end reporting needs

Ensure that customer reports are accurate and delivered on-time

Understand and execute Business Continuity Planning

Maintain updates and training for our Facility Operations Handbook

Maintain documentation for all CyrusOne certifications and audits

Manage OPEX for the region based upon developed budgets

Create CAPEX plans equipment maintenance and replacement

Qualification

Critical infrastructure managementVendor managementBudgetingForecastingCustomer supportIncident managementCapacity managementCustomer service skillsMicrosoft Office proficiencyProcedure developmentCommunication skillsOrganizational skillsTime management skills