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Spectris · 5 months ago

Customer Service Engineer

United States

Full-time

Remote

Entry, Mid Level

Spectris plc is a publicly traded FTSE 250 company that focuses on delivering progress for a more sustainable world. The Customer Service Engineer will be responsible for installing, repairing, and maintaining complex market-leading instrumentation across the UK, ensuring high levels of customer satisfaction.

ElectronicsManufacturing

Responsibilities

Independently diagnoses and resolves customer instrument issues, ensuring accurate and effective service

Delivers operational training to customers, primarily at installation, to ensure safe and efficient use of Malvern Panalytical instruments

Maintains high customer satisfaction by meeting service expectations and providing timely documentation, including work orders and mileage reports

Offers remote support via PC and phone, travels extensively as needed, and assists with helpdesk and training activities

Manages company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines

Continuously updates product knowledge, uses all learning resources, and provides feedback to improve product quality and support sales efforts

Qualification

Electronics qualificationCustomer field service experienceX-Ray instrumentation experienceLaser-based instrumentation experienceOperational training deliveryRemote support skillsAsset managementProduct knowledge updatingDocumentation skills