Napleton Automotive Group · 4 months ago
Customer Service CSI Representative
West Palm Beach, FL, 33411, US
Full-time
Onsite
Entry, Mid Level
$3,000/mo - $4,000/mo
2+ years expThe Ed Napleton Automotive Group is looking for a Customer Service/CSI Representative to join their team in West Palm Beach. This role involves assisting the company in obtaining guest feedback on manufacturer surveys and following up to resolve concerns and improve service experiences.
Automotive
Responsibilities
Download and create reports from manufacturer surveys
Reviews Survey feedback with Manager
Follow up with guest on incomplete surveys to build survey response
Follow up with guest in partnership with leadership to address and resolve any concerns
Qualification
Required
High school diploma or equivalent
2+ years of Automotive Dealership experience
Excellent oral communication skills
Ability to communicate customers' interests needs and requests to management and sales personnel
18+ years of age or older to comply with the company driving policy
Preferred
CDK experience preferred
Benefits
Medical, Dental, and Vision Insurance
401K and additional benefits
Paid Vacation and Sick time
Paid Training
Discounts on products, services, and vehicles
Growth opportunity and career path to Service Advisor, Service Manager, Regional Fixed Operations
Company
Napleton Automotive Group
Napleton Automotive Group is a car dealership offering Volkswagen, Honda, Porsche, and Aston Martin cars in Oakbrook Terrace.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nick Gallina
FINANCE DIRECTOR/DESK MANAGER
ZIGGY GRABOWSKI
GENERAL MANAGER/PARTNER
Recent News
2025-09-17
Company data provided by crunchbase