PTV Logistics ยท 2 months ago
Support Specialist - Developer components (m/f/d)
European Union
Contract
Onsite
New Grad, Entry LevelPTV Logistics is a leading global software company for transportation logistics, focused on optimizing route planning for logistics companies. They are seeking a Support Specialist to provide 1st and 2nd level support to international customers while collaborating with development and product management teams to enhance customer satisfaction and support processes.
Information TechnologySaaSSoftware
Responsibilities
Providing 1st and 2nd level support for our international customers
Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs)
Proactively contributes to finding solutions in close collaboration with 3rd level support as needed
Preparing support documentation, e.g., FAQs, Knowledge Base articles,
Proactive contributions to improving our support processes
Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings,
Processing user feedback for product development and Product Management to improve customer satisfaction
Ongoing close cooperation with the development and Product Management teams
Supporting development team in writing tutorials and code samples
Qualification
Required
IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain
Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers
Interested in road logistics use cases
Customer focus and strong communication skills
Language Skills: Fluency in English, both written and spoken. Communicating clearly in German
Creativity in finding solutions and the ability to prioritize tasks independently
Good programming skills in Java, JavaScript, C# or another high-level programming language
Preferred
Ideally practical experiences in the field of road logistics and its challenges
Ideally, practical experiences in web client development with web services and REST APIs
Company
PTV Logistics
PTV Logistics offers software components for logistics and transportation optimization, route planning, and geographic data analysis.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase