Apply on Employer Site

SimpliGov · 2 months ago

Professional Services Solutions Analyst

United States

Full-time

Remote

Mid Level

SimpliGov is focused on enabling digital transformation in the public sector through its workflow automation platform. The Solutions Analyst role involves managing technical aspects of digital transformation projects, working directly with customers, and supporting the Professional Services team.

GovernmentGovTechInformation TechnologySaaSSoftware

No H1B

Responsibilities

Work directly with customers and SimpliGov Professional Services team to define technical elements within the project scope and ensure technical feasibility of proposed solution

Support the internal technical support and Professional Service teams as required

Propose software solutions which meet customer’s requirements, ensuring they are technically viable and add value to the overall proposal

Creating & configuring customer workflows

Assisting with Single Sign-On and User Management API configuration process between SimpliGov and Customer technical teams

Assisting with the setup of non-standard integrations between SimpliGov & Customer technical teams

Configure customers analytics reports (PowerBI) based upon specifications provided

Troubleshoot problems reported by application users including but not limited to – email tracing/analysis, SAML 2.0 authentication, REST API usage, resource consumption, network tracing etc

Assisting with completion of technical portions of related RFPs and compliance questionnaires

Analyze environmental reports and logs, identify deficiencies or improvements possible and prepare/execute project plans related to the previous

Maintaining internal SOPs and documentation/wiki’s relating to operations, how-to’s, FAQs, environments etc

Provide limited support and troubleshooting issues for corporate users, such as drivers and settings of personal computers

Customer-facing support/troubleshooting calls when required

Perform other duties as needed or assigned

Qualification

SaaS implementationMicrosoft AzureREST APISQL queryingSAML 2.0PowerShellPythonJIRAAutomationMicrosoft Office SuiteInterpersonal communicationProblem-solvingWritten communicationVerbal communication

Required

SaaS application implementation experience

Experience with software engineering, customer experience and design architecture

Advanced understanding of business analysis techniques and processes

Experience with Microsoft Azure, Relational and NoSQL databases, SQL querying, Scripting languages (PowerShell, Python etc.), JIRA, Automation, Microsoft Office Suite

Experience configuring and troubleshooting SSO via SAML 2.0. OpenID knowledge also beneficial but not required

REST API usage and automation of Simpligov platform related tasks using scripting and available APIs

Must have positive interpersonal communication abilities

Ability to work with various departments to facilitate the orderly execution of a customer's proposed project plan

Strong work ethic; exhibits a 'sense of urgency' relative to resolving critical issues and time-sensitive deliverables

Strong written and verbal communication skills; listening and organizational skills

A problem-solver who takes responsibility, demonstrates personal integrity, and can effectively deal with difficult and/or ambiguous situations

The person hired for this position will work directly with customers whilst also supporting engineering and tech support

Benefits

Medical, dental, and vision insurance plans, with 80% employer contribution for employees and 75% for dependents (contributions based on base-level plan; buyup plans available at additional costs)

Company-sponsored life, short-term, and long-term disability insurance

11 Paid holidays

Flexible paid time off policy

401k plan with 4% employer match

Monthly stipends for home office expenses

Monthly wellness stipends

Mission-driven company focused on transforming government services for the better

Collaborative and inclusive team environment

Competitive compensation and benefits

Opportunities to work on impactful, meaningful projects with public sector clients