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Urology San Antonio · 1 month ago

Pharmacy DME Customer Services Rep

San Antonio, TX

Full-time

Onsite

Entry Level

2+ years exp

Urology San Antonio is seeking a Pharmacy DME Customer Services Rep to provide effective customer service for all customers. The representative will manage incoming calls, build relationships, and ensure accurate information is provided while maintaining records and assisting with various customer needs.

Health CareHealth Diagnostics

Responsibilities

Effectively manage large amounts of incoming calls

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Maintain a working relationship with referral sources

Complete all necessary paperwork for walk-in patients (delivery ticket, plan of care, and other items needed to bill and meet accreditation standards with complete product education to the customer)

Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need

Assist with implementation of quality improvement program to meet company and accreditation standards

Reconcile cash drawer daily and report to accounting with the ability to post through unapplied payments

Greet all customers with a positive attitude

Greet the customer, collect any copay/deductible, process paperwork, or any necessary information needed from the customer to help make their experience positive

Responsible for keeping sample room stocked and organized at all times

Qualification

Customer ServiceDME KnowledgeHealth Insurance KnowledgeProblem SolvingListening SkillsPhone SkillsAnalyzing InformationMulti-taskingCustomer OrientationDocumentation SkillsResolving ConflictCommunication Skills

Required

Quality Focus

Problem Solving

Documentation Skills

Listening skills

Phone Skills

Resolving Conflict

Analyzing Information

Multi-tasking

Proven customer support experience

Strong communication skills and active listening. Must be able to communicate and present information clearly and effectively to individuals with various backgrounds

Customer orientation and ability to adapt/respond to different types of characters

High school diploma or equivalent