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UOB · 4 months ago

VP, Application Support Lead (Cards)

Central Region (City Area)

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices. The Senior Application Support Lead is responsible for managing application support, providing solutions for incidents, and driving process improvements within the Cards Technology department.

BankingFinanceFinancial Services

Responsibilities

Provide Level 3 support for complex application issues and escalations

Conduct root cause analysis and implement long-term solutions

Monitor application performance using tools like Splunk, AppDynamics, or New Relic

Lead incident response and coordinate resolution efforts across teams

Review and manage application changes and deployments

Lead and mentor a team of support engineers, ensuring high performance and growth

Collaborate with development, QA, infrastructure, and business teams to resolve issues

Communicate effectively with stakeholders during incidents and post-mortems

Ensure SLAs and KPIs are met consistently

Drive process improvements and automation initiatives to enhance support efficiency

Maintain and update support documentation, runbooks, and knowledge bases

Ensure compliance with security and regulatory standards

Participate in capacity planning and disaster recovery exercises

Qualification

Cards application domainMainframe platform experienceIncident response leadershipMainframe Batch ProcessingAnalytical skillsCommunication skillsLeadership skillsProblem solving skillsAttention to detail

Required

Degree in Computer Science or related discipline

At least 10-15 years of experience with at least 5-8 years in Cards application domain on a mainframe platform

Hands-on experience using CardLink hosted on a mainframe platform as well as working knowledge of Cards peripheral systems like Rewards, Collections, Tokenization, 3D Secure, Merchant/Cards Portals

Significant domain knowledge in Cards Acquiring and Issuing

Experienced in working with mainframe online related technologies including CICS/Online, Message layer/API integration, CICS Expediter

Experience with Mainframe Batch Processing Environment JCL, JES2 Batch and VSAM

Good working knowledge skills with Microsoft Office Products, Microsoft Visio and Microsoft Project

Excellent analytical, communication, and leadership skills

Concise understanding of the system development life cycle

Good problem solving, out of box thinking, analytical, system thinking and solutioning skills

Fast learner, enjoy analytical work with attention to details and proactive in providing solutions