Netcracker Technology · 1 week ago
Senior Systems Analyst (IBM Power Systems)
Greater São Paulo Area
Full-time
Onsite
Senior Level
5+ years expNetcracker Technology is seeking a Senior Systems Analyst to support the IBM Power Systems platforms within their data centers. The role involves daily interaction with Global Managed Services customers, troubleshooting system issues, configuring and monitoring systems, and maintaining application environments to ensure compliance and security.
Telecommunications
Responsibilities
Interact with Global Managed Services (GMS) customers daily in support of the environments managed by GMS – hosted or remote by Resolving environment-related problems reported by GMS customers through CSS as assigned
Completing service requests submitted by GMS customers, including managing customer user IDs, remote print writers and/or queues, and similar requests
Submitting service requests for data center services needed by GMS customers
Acting as a liaison between GMS customer and Netcracker IT Group to facilitate the completion of requests
Researching system and database journals to retrieve auditing information in support of internal and customer data investigations
Troubleshooting problems with TCP/IP-based interfaces using IBM and third-party network tracing tools
Configure and monitor systems to ensure peak and problem-free operation
Configure and monitor systems to ensure compliance with security standards
Configure and support Software-based replication, particularly using Vision Solutions MIMIX HA1, as it relates to both HA and DR implementations
Configure and support System monitoring, particularly using Help Systems Halcyon, especially as it relates to interface/job monitoring
Configure and support Tape management systems, particularly using IBM’s BRMS
Configure and support System compliance and audit functions, particularly using Enforcive Enterprise Security, especially as it relates to PCI compliance
Configure and support Automation functions, particularly using Help Systems Robot SCHEDULE and REPLAY, or IBM’s Advanced Job Scheduler
Configure and support Browser-based GUI interface, particularly using Rocket Software’s LegaSuite application over Netcracker’s ICOMS solution
Configure and support Digital certificates using IBM Digital Certificate Manager
Configure and support End user access to system tools using IBM i Navigator
Maintain application environments by Reviewing patches and release updates and constructing a plan to apply them to Netcracker and third party applications
Maintain application environments by Creating custom programming using CL, RPG, or other available languages in support of production processing
Maintain application environments by Performing regular maintenance tasks on time to ensure PCI compliance
Regularly review Security bulletins issued by US-CERT, IBM, and other vendors, especially related to PCI compliance. Resolve any vulnerabilities on time
Regularly review System performance statistics, forecasted growth data, and project system resource utilization, making recommendations for hardware and/or software upgrades to meet demand
Regularly review Disaster Recovery Plans and participate in annual Disaster Recovery Exercises, focusing on validating business continuity plans for GMS customers. Update the DR plans to reflect current configurations, environments, and processes
Manage the underlying systems supporting the ICOMS solution by Upgrading firmware, and HMC release levels in accordance with IBM compatibility matrices and recommendations
Manage the underlying systems supporting the ICOMS solution by Allocating system resources for production and test partitions
Manage the underlying systems supporting the ICOMS solution by Preparing system plans for partitions on Power Systems servers
Manage the underlying systems supporting the ICOMS solution by Installing hardware components required by the solution
Manage the underlying systems supporting the ICOMS solution by Reading the PAL and SAL in System Service Tools (SST) and Service logs in the HMC to assist hardware maintenance providers with troubleshooting, and resolving hardware problems
Will be asked to perform similar duties for internal (development/test) systems as well
May be asked to perform consulting services for customers outside of GMS
Qualification
Required
Minimum of 5 years experience (preferably more) administering IBM i running on Power Systems servers
Must be familiar with all aspects of system administration, including upgrades from previous releases, backup and recovery, storage management, using journaling, understands the differences between various types of ASPs and their uses, and has strong HMC skills
At least one major system hardware upgrade (for example POWER6 to POWER7)
At least two major operating system upgrades (for example, IBM i 5.4 or 6.1 to 7.1)
At least two full system restores (as if from a site-down crash)
Experience in managing partitioned systems
Strong experience in using database journaling, especially remote journaling
Strong experience with utilizing Performance tools such as IBM Job Watcher/Pex and MPG Performance Navigator
Understands the differences between independent ASPs, SYSBAS, and traditional ASPs
Understands the functional differences between logical replication and clustering
Understands IBM i security administration, compliance, and access control
Extensive knowledge of the HMC
Some experience managing IBM i with SAN-attached storage
Keeps up with IBM hardware announcements, and has an awareness of IBM technical directions for their product lines
Keeps up with Technology Refreshes, and has an awareness of new features and functions
Is very familiar with the IBM Memo to Users for V7R1 as of April 2012, and any subsequent Technical Releases (TRs)
Excellent communication skills
Ability to train operations monitoring staff on how to respond to alerts, ensure 'switch readiness' on HA/DR systems, and perform less complex maintenance window activities
Must be able to provide 24x7 on-call support coverage - on a rotational basis with other team members. (on occasion)
Bachelor's Degree in Computer Science, Engineering or related field
Preferred
IBM Certified System Administrator - IBM i 7.x (highly preferred)
Experience installing software upgrades and updates to third party and in-house developed applications
Very familiar with the use of MIMIX software for logical replication of database information to redundant systems for high availability and disaster recovery deployments
Very familiar with the configuration and management of ODBC / JDBC / TCP socket communications on IBM i systems communicating with other applications running on Unix / Linux & or Windows systems
Very familiar with current PCI-DSS standards and how to ensure PCI compliance on IBM i operating system and database containing PCI sensitive data
Experience managing medium projects, lasting a few weeks, involving two or more teams
Fluent English Speaker and availability to work from office on Hybrid mode
Company
Netcracker Technology
Netcracker Technology, a wholly-owned subsidiary of NEC Corporation, has the expertise, culture and resources to help service providers around the world transform their businesses to thrive in the digital economy.
10001+ employees
H1B Sponsorship
Netcracker Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (1)
2023 (4)
2022 (11)
2021 (3)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Andrew Feinberg
CEO & Chairman
Ajit Jadhav
Client Partner
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