Eurofins Clinical Diagnostics · 1 month ago
Client Services Supervisor
Fairfield, OH
Full-time
Onsite
Senior Level
5+ years expEurofins Clinical Diagnostics is a global leader in DNA relationship testing, processing over one million DNA samples. They are seeking a Client Services Supervisor to lead a remote team, drive operational improvements, and enhance customer experience.
Biotechnology
Responsibilities
Lead and inspire a remote Client Services team across multiple channels (phone, chat, email)
Drive continuous improvement in workflows, policies, and performance metrics
Champion data-driven decision-making and develop tools to monitor trends and KPIs
Collaborate cross-functionally to enhance customer experience and operational efficiency
Recruit, coach, and develop team members with a focus on accountability and empowerment
Identify opportunities for innovation and challenge legacy processes with fresh thinking
Represent the voice of the customer and advocate for quality at every touchpoint
Qualification
Required
A track record of managing people and improving processes — not necessarily in a call center
Strong analytical skills and comfort with data, dashboards, and performance metrics
Excellent communication, collaboration, and change management abilities
A mindset for growth, curiosity, and accountability
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
Preferred
Bachelor's degree in business, operations, or a related field preferred
5+ years in a leadership role, preferably in a healthcare service environment
Benefits
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Company
Eurofins Clinical Diagnostics
Eurofins Clinical Diagnostics (ECD) is among the pioneers in molecular testing for health and patient care.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase