Apply on Employer Site

Harte Hanks · 1 day ago

Customer Experience Representative (Sales)

United States

Full-time

Remote

Entry Level

1+ years exp

Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions. They are seeking an Outbound Customer Service Representative who will serve as the voice of the company, engaging with new prospects and providing a world-class customer experience.

AdvertisingConsultingCustomer ServiceData VisualizationDirect MarketingMarketing

Responsibilities

Talk to a wide variety of new business contacts - including Owners, Managers and Senior Leaders

Cold call and prospect for leads to companies that could benefit from new solutions

Maintain email and phone conversation with warm prospects to determine the driving factor in the purchase decision

Partner with experienced Account Executives to help fill their pipeline

Become a product expert and learn strategies to communicate product value

Continually increase product knowledge by working closely with Training Specialist and Product Development teams

Clearly communicate business decision drivers, costs, and benefits to showcase the product as a strategic advantage

Qualification

Cold callingCustomer serviceTech Sales experienceData entry skillsCRM proficiencyCommunication skillsProblem-solving skillsMulti-taskingFlexible attitudeB2B experienceSalesforce.com experienceMicrosoft Office proficiencyAttention to detailOnline presentation skills

Required

Superior customer service, cold calling, and data entry skills

Have a Tech Sales background

Strong over-the-phone communication and online presentation skills

Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets

Desire to think creatively and use problem-solving skills to assure customer satisfaction

Ability to multi-task, pay attention to detail and prioritize in a fast-paced environment

Intermediate to advanced experience navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required)

Flexible attitude and demonstrated ability to hit targets and exceed expectations

Personal Windows 10 or 11 Operating System required with webcam and USB headset (equipment not provided)

Must pass all assessments and systems check

High school diploma or equivalent

Ability to communicate through verbal and written English

Proven proficiency in Word, Excel, Outlook, Power Point, CRMs, and other online resources for information

Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, OH, OK, PA, TN, TX, VA