Project Manager, HubSpot & Hospitality Ops jobs in United States
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Cloud9 · 4 months ago

Project Manager, HubSpot & Hospitality Ops

positionBOG Hybrid
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

Cloud9 is on a mission to revolutionize the hospitality industry through AI-driven execution. The Project Manager for HubSpot & Hospitality Ops will enhance operational excellence by implementing HubSpot systems, managing maintenance and procurement processes, and ensuring timely unit turnovers, all while driving team performance and accountability.

Hospitality
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H1B Sponsor Likelynote

Responsibilities

Implement HubSpot ticketing for all ops within 30 days. 100% of turnovers, maintenance, and procurement requests logged, routed, and resolved in-system
≥98% of units turn over on time with ≤1% re-cleans by Day 90
Median ticket time-to-resolution ≤4h; 90% closed within 24h
No stockouts. ≤0.5 emergency runs / 100 turns; variance ≤±5% vs par
≥95% SLA adherence across cleaning, linen, and maintenance
All new unit openings delivered on time, within budget, and fully operational by launch day
≥85% of ops communications automated (HubSpot workflows, Breezeway sync, vendor notifications) with ≤2% errors
Build and maintain live dashboards in HubSpot/Sheets; KPIs published daily by 3:00 pm COT
Reduce cost/turn by 10% in 90 days; linen cost/lb −15% with ≤1% loss
Ship ≥1 process/system improvement weekly; eliminate ≥2 bottlenecks/week

Qualification

HubSpot masteryOperational excellenceProject management experienceBreezewayPMS (Guesty preferred)ClickUp/AsanaSQL basicsPython basicsTeam coordinationVendor managementAutomation designFluent English

Required

3–5 years in project management or operations (hospitality, luxury hotels, or tech-enabled STR)
HubSpot mastery: Tickets, workflows, dashboards, reporting
Evidence of impact: Show KPIs you've moved before (reports, dashboards, artifacts)
Systems operator: Maps processes, finds bottlenecks, designs automations, and enforces SLAs
Player-doer: You both manage vendors/teams and get into HubSpot workflows yourself
Fluent English; timezone flexibility for US coordination

Preferred

PMS (Guesty preferred)
Zapier/Make/n8n a plus
Industrial/Systems Engineering
Lean/Kaizen
SQL/Python basics
IoT locks/sensors
advanced automation design

Benefits

Up to 15% quarterly bonus tied to scoreboard KPIs.
Comp grows with measurable results.

Company

Cloud9

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About Cloud9 At Cloud9, we are on a mission to revolutionize the hospitality industry.
location
Chicago, Illinois, US
people-size11-50 employees
web-link
https://thecloud9home.com/

H1B Sponsorship

Cloud9 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (4)

Funding

Current Stage
Early Stage
Company data provided by crunchbase