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BlinkRx · 1 day ago

Partner/Client Relationship Manager, Network Strategy & Operations (Remote)

United States

Full-time

Remote

Senior Level

6+ years exp

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable. They are seeking a Partner/Client Relationship Manager to manage relationships with their pharmacy network, focusing on account management, supply chain optimization, and adherence to service level agreements.

AppsE-CommerceHealth CareOnline PortalsPharmaceutical

Responsibilities

Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. This includes addressing inventory disruptions, pricing concerns, and routing challenges

Point of Contact (POC): Serve as a point of contact for day-to-day matters, including direct purchase agreements, order-related inquiries, and regular business reviews (WBRs/MBRs)

SLA Definition and Management: Ensure adherence Service Level Agreements (SLAs) with pharmacy partners, monitoring performance and taking corrective actions as necessary

Contract Management: Manage administration of contracting with a focus on optimizing supply chain efficiency and fostering positive, long-term partnerships

Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams, particularly Revenue/Growth, Product, and Engineering to find effective solutions

Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth, Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless onboarding and ongoing collaboration with pharmacy partners

SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners

Qualification

Supply Chain ExpertiseSLA ManagementAnalytics ExperienceContract ManagementCommunication SkillsResults-OrientedAdaptability

Required

Minimum of 6 years of experience in management consulting, operations/program management experience, and/or strategic account management at a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred)

In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively

Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring

Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely

Track record of achieving and surpassing strategic account management targets

Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities