Stripe · 1 month ago
Program Manager, User Onboarding & Compliance
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expStripe is a financial infrastructure platform for businesses that aims to increase the GDP of the internet. The User Onboarding Program Manager will design strategies and manage programs to enhance user compliance and onboarding experiences, working closely with various teams to implement improvements and ensure regulatory compliance.
FinanceFinTechMobile PaymentsSaaS
Responsibilities
Identify opportunities to optimize the onboarding experience to maximize conversions while maintaining regulatory compliance and risk mitigation measures
Partner with key stakeholder teams (e.g., Product, Engineering, and Operations) to define the strategy, vision and roadmap user onboarding and compliance end-to-end to meet evolving business needs
Evolve onboarding risk from a project-oriented to a programmatic approach. Define and monitor key program metrics, and deliver reporting that surfaces user insights and improvement opportunities
Collaborate with cross-functional teams to shape user experiences throughout their journey, including user onboarding, ensuring our products evolve to meet both business needs and the emerging requirements of risk and compliance (Know Your Customer, Anti-Money Laundering)—always with a user-first mindset
Establish scalable flywheel mechanisms to proactively identify challenges and opportunities in policies, processes and performance and drive plans to address them to improve the user trust framework
Analyze onboarding and compliance data and performance metrics to identify areas for improvement and enhancements to reduce friction
Execute special projects/ad hoc analyses, as initiatives, products, risks, and opportunities evolve
Qualification
Required
8+ years of professional experience, preferably in product-led financial or tech company, particularly within a risk management or revenue enablement function
Experience developing programmatic solutions and working with technical (product and engineering) and operational teams
Ability to distill complex, ambiguous problems and design reliable solutions and guidance for internal stakeholders and Stripe users
Exceptional collaboration and communication skills, with an ability to lead through influence
Be adept at using data to surface insights and drive decisions
A results- and action-oriented mindset and the ability to lead and motivate others
The ability to take ownership, be accountable, and drive towards ambitious goals
Comfort operating in an ambiguous and quickly changing environment with shifting priorities (this is a must!)
Be a self-starter, be highly organized and have strong communication skills
Adept at using kaizen, six sigma, root cause analysis, pre- and post- mortems methods
Preferred
Prior experience in a B2B fintech environment
Experience in risk and compliance in a financial services or fintech company driving process improvement and optimization
Experience operating at scale and in a high growth environment
Company
Stripe
Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.
5001-10000 employees
H1B Sponsorship
Stripe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (283)
2023 (141)
2022 (379)
2021 (276)
2020 (111)
Funding
Current Stage
Late StageTotal Funding
$9.44BKey Investors
Tiger Global ManagementThrive CapitalFounders Fund
2025-02-27Secondary Market
2024-04-12Secondary Market· $694.16M
2024-03-01Series Unknown
Leadership Team
Steffan Tomlinson
CFO
Aitor Guevara
Head Of Engineering
Recent News
2026-01-09
Ledger Insights - blockchain for enterprise
2026-01-09
Company data provided by crunchbase