Kasada · 6 hours ago
Senior Technical Account Manager
United States
Full-time
Remote
Mid, Senior Level
3+ years expKasada is a global company dedicated to stopping online bot attacks and protecting users. They are seeking a Senior Technical Account Manager who will serve as a strategic technical advisor for enterprise customers, leading complex implementation projects and resolving advanced technical challenges.
ComputerCyber SecurityInternetSecuritySoftware
Responsibilities
Serve as the strategic technical advisor for assigned enterprise customers
Lead onboarding and complex implementation projects across web, mobile, CDN, and cloud environments
Diagnose and resolve advanced issues across HTTP, DNS, proxies, CDNs, JavaScript integrations, and distributed systems
Own escalations, incident coordination, RCA delivery, and ongoing system health checks
Conduct QBRs: present metrics, insights, architecture recommendations, and long-term roadmap alignment
Monitor customer environments for performance, anomalies, and optimization opportunities
Collaborate cross-functionally with Engineering, Product, Support, and Customer Success
Create and maintain detailed technical documentation and environment mappings
Proactively influence product evolution with customer-driven feedback and real-world technical insight
Qualification
Required
Strong proficiency with HTTP, DNS, CDNs (CloudFront/Akamai/ Section.io), proxies, and web architecture
Experience writing/debugging JavaScript or TypeScript
Familiarity with cloud providers (AWS preferred) and macOS/Unix terminal workflows
Understanding of security architecture fundamentals and mobile SDK integrations
Ability to diagnose distributed system behaviors and performance anomalies
Exposure to data analytics tools such as Splunk or Tableau
Proven track record managing large, complex, or strategic customer relationships
Ability to translate deep technical concepts into clear, customer-friendly language
Strong presentation, communication, and stakeholder-management skills
Demonstrated empathy, advocacy, and a customer-centric mindset
Experience leading technical discussions, workshops, or QBRs
3+ years in a customer-facing technical role within SaaS, cybersecurity, or related fields
Ability to balance tactical execution with long-term strategic thinking
Experience influencing product direction through customer insights
Success driving retention, satisfaction, and measurable customer outcomes
Effective partner to Engineering, Product, SecOps, and Leadership teams
Thrives in fast-moving, high-growth environments
Strong analytical thinking, curiosity, and willingness to challenge assumptions
Adaptable, resilient, and motivated by solving ambiguous and complex problems
Willingness to periodically travel for customer meetings and company events
Bachelor's degree in a technical field or equivalent experience
Foundational understanding of computer science principles
Proficiency in at least one programming language (JavaScript/TypeScript ideal)
Strong problem-solving, structured thinking, and documentation habits
Benefits
A stake in Kasada’s global success with equity/stock options
Flexible working hours and arrangements - Create a schedule that suits you
Support for growing families - Generous parental leave allowances and resources to help in the lead up, during and after parental leave.
Resources for well-being to support your growth including our EAP - confidential counselling for you and your loved ones
Birthday leave
Wellness leave
An action packed calendar of fun in-person and virtual events
Company
Kasada
Kasada protects online, mobile, and API channels from system takeover, content scraping, DOS, and account takeover.
51-200 employees
H1B Sponsorship
Kasada has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
Funding
Current Stage
Growth StageTotal Funding
$61.95MKey Investors
EQTStepStone GroupTen Eleven Ventures
2025-12-10Series Unknown· $20.02M
2021-12-06Series C· $23M
2020-06-16Series B· $10M
Leadership Team
Sam Crowther
Founder & CEO
Neil Cohen
Chief Marketing Officer & GM North America
Recent News
Morningstar.com
2026-01-22
2025-12-13
2025-12-12
Company data provided by crunchbase