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Legora · 1 week ago

Engagement Manager

New York, NY

Full-time

Onsite

Senior Level

$162K/yr - $200K/yr

5+ years exp

Legora is redefining how legal work gets done with their AI-native workspace. The Engagement Manager will serve as the primary contact for law firms and in-house legal teams, driving product adoption and ensuring customer success through strategic advisory and operational support.

Artificial Intelligence (AI)LegalLegal TechSoftware

Responsibilities

Serve as the face of Legora for a portfolio of law firms and/or in-house legal teams post-sale, owning relationships from onboarding through adoption, expansion, and renewal

Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long-term adoption and measurable customer outcomes from day one

Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization

Act as a trusted strategic advisor to legal and operational leaders, aligning Legora to client goals, uncovering new use cases, and helping teams re-imagine how legal work gets done

Identify commercial opportunities, partnering cross-functionally to close renewals and expansion

Monitor customer health using metrics to proactively mitigate churn risk and drive retention

Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to translate client feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy

Design, refine, and operationalize Legora’s Engagement playbook for scale – we’re building this machine together. We’re just getting started and your input and execution will not only be appreciated but also expected

Qualification

Customer SuccessAccount ManagementProject ManagementLegalTech ExperienceStakeholder ManagementChange ManagementHigh EQData-DrivenCommunication Skills

Required

5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the LegalTech space

A proven track record of driving customer retention, satisfaction, and expansion

Exceptional change management, project management, and stakeholder management skills

High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act

Excellent communication skills: written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams

A love of fast-paced, early-stage environments where you help build the playbook, not just follow it

Comfortable with metrics - driven by data, customer health, and outcomes over process

A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, building together

Preferred

Exposure to legal tech, legal operations, or regulated industries is a plus; curiosity and the ability to learn complex environments quickly is essential