Ashburn Consulting LLC ยท 1 month ago
Incident Support Manager
Alexandria, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAshburn Consulting is a Small Business based in the Washington, DC metropolitan area, specializing in providing network and network security solutions. The Incident Support Manager will support the restoration of network infrastructure and service operations, ensuring effective incident management and communication with key stakeholders.
ConsultingInformation TechnologyNetwork Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations
Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts
Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents
Will act at the contract Point of Contract (POC) for all Major Incident support and coordination
Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process
Is the representative for the first stage of escalation for Incidents
Responsible for managing Tier 1 and Tier 2 incident responses
Responsible for ensuring that all incidents are properly resolved and closed
Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process
Qualification
Required
Candidates MUST be eligible for a federal security clearance
Candidates MUST have relevant certifications such as ITIL v3, CCNA, CCNP, CIM
Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
Showcase leadership abilities by managing projects and teams
Be proficient in project management and have knowledge of security and compliance issues
Company
Ashburn Consulting LLC
Ashburn Consulting LLC Founded in 2002, Ashburn Consulting is a Certified Minority-Owned Small Business, ISO 9001:2015-certified IT engineering firm and Trusted Advisor to Federal, State/Local, Educational, and Commercial clients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Shields
Director of Network Engineering & Strategic Partnerships
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