Mass Markets ยท 1 month ago
Bilingual Contact Center Representative (Full-Time)
US-KS-Wichita
Full-time
Onsite
New Grad, Entry Level
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, providing a range of customer experience solutions. They are hiring Bilingual Contact Center Representatives to support inbound and outbound customer service, sales, and account support for various clients.
ConsultingInformation Technology
Responsibilities
Handle inbound and outbound calls in a courteous, timely, and professional manner
Listen actively to understand customer needs and provide accurate solutions
Use internal systems to manage accounts, process claims, and update records
Identify sales opportunities and apply upselling techniques when appropriate
Respond to inquiries while maintaining confidentiality and data privacy standards
Research and resolve complex issues, coordinating with other departments as needed
Follow all required scripts, policies, and procedures
Escalate unresolved or sensitive issues to the appropriate team or supervisor
Stay current on program updates by attending training and reviewing materials
Meet performance goals and adhere to attendance and schedule requirements
Qualification
Required
Must be 18 years or older
High school diploma or equivalent required
Strong written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Skilled in conflict resolution, problem-solving, and customer empathy
Able to multi-task, stay focused, and work independently
Team-oriented with a strong customer-first mindset
Comfortable working in a fast-paced, dynamic environment
Preferred
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase