Ashburn Consulting LLC ยท 1 month ago
Problem Support Manager
Alexandria, VA
Full-time
Onsite
Senior Level
6+ years expAshburn Consulting is a Small Business based in the Washington, DC metropolitan area, specializing in providing network and network security solutions. They are seeking a Problem Support Manager to oversee the lifecycle of network infrastructure problems and ensure effective problem management processes are followed.
ConsultingInformation TechnologyNetwork Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Responsible for managing the lifecycle of all network infrastructure problems
Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors
Responsible for performing trend analysis of incidents to prevent future incidents from happening
Responsible for problem identification, recording, investigation and diagnosis
Responsible for communicating with the Clients Problem Manager and other GSs for all problems
Will act at the contract Point of Contract (POC) for all Problem oversight and coordination
Responsible for the effective implementation of the Clients Problem Management process and for ensuring that problems are managed and reported in accordance with the Clients Problem Management process
Responsible for ensuring that all problems are properly resolved and closed
Responsible for providing recommendations to the Clients Problem Manager for the on-going improvement of the Problem Management Process
Qualification
Required
Candidates MUST be eligible for a federal security clearance
Candidates MUST relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA
Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications
A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises
Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers)
Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications
Showcase leadership abilities by managing projects and teams
Be proficient in project management and have knowledge of security and compliance issues
Company
Ashburn Consulting LLC
Ashburn Consulting LLC Founded in 2002, Ashburn Consulting is a Certified Minority-Owned Small Business, ISO 9001:2015-certified IT engineering firm and Trusted Advisor to Federal, State/Local, Educational, and Commercial clients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Shields
Director of Network Engineering & Strategic Partnerships
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