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Banc of California · 1 day ago

Branch Operations Manager - Manhattan Beach

Manhattan Beach, CA

Full-time

Onsite

Mid, Senior Level

$69K/yr - $74K/yr

5+ years exp

Banc of California is a premier relationship-based business bank headquartered in Los Angeles, focused on providing banking and treasury management services. The Branch Operations Manager is responsible for delivering an exceptional customer experience and supporting the Branch Manager in achieving financial results and branch excellence.

BankingFinanceFinancial Services

Responsibilities

Supports the Branch Manager instilling and maintaining a positive sales environment through education of the Bank’s products and services; investigates and follows up on significant changes in status of existing customers; motivates and monitors staff in cross selling and product presentation compared to goals; meets with customers to discuss needs or concerns and outlines appropriate Bank services

Responsible for the overall branch customer experience assisting clients by making deposits and withdrawals, cashing checks, performing transfers, issuing bank checks, performing cash advances, processing loan advances and loan payments, cashing savings bonds and any other customer transaction as needed

Responsible for creating new deposit relationships, providing a superior level of customer experience and promoting the sales and service culture

Supports the company’s philosophy of Building Excellence; promotes the corporate culture through coaching, guidance, and staff motivation

Provides leadership, and training; may perform duties in the absence of the Branch Manager

Closely works with the Branch Manager in performing disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the team including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training

Assumes responsibility and is accountable for the operational compliance within the branch including, but not limited to, teller cash counts, certifications, new and closed account reports, CTR filing, suspicious activity reporting, elder abuse reporting, and staff adherence to company policies and procedures

Works with the Branch Manager to identify and implement marketing strategies and plans events to support sales

Performs and reviews all the duties of the branch staff to ensure audit compliance and new account review requirements

Oversees daily check scanning, vault settlement, and ATM settlement, night drop deposits, and assists with opening/closing branch procedures

Approves wire transfers up to designated limit and approves exceptions to new accounts, check holds, and CD discretionary rate adjustments

Coordinates with Compliance and Branch Administration regarding responses for independent third party and regulatory audits; ensures deficiencies identified from such audits are corrected

Assures audit compliance and procedure quality control and recommends and initiates corrective actions; ensures that the branch is in compliance with established Bank policies, procedures and state and federal regulations

Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions

Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type

Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values

Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct

Performs other duties and projects as assigned

Qualification

Branch managementCustomer experienceFinancial servicesSupervisory experienceLending activitiesAdvanced math skillsCommunication skillsCross-sellingComputer skillsOrganizational skillsDecision making

Required

Bachelor's Degree from an accredited college or University and a minimum of 5 years' of related experience and/or training. Work related experience should consist of branch management operations and/or lending experience within the financial services industry

Advanced experience, knowledge and training in progressively responsible branch management and supervisory activities, financial statement and tax return preparation, and all lending activities and terminology

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs

Advanced math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs

Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees

Ability to cross-sell and explain all bank products and services with confidence and authority

Ability to make decisions that have moderate impact on the immediate work unit

Ability to organize and prioritize own work schedule and the work schedules of others on a short-term and long-term basis

Ability to work with little to no supervision while performing duties

Current California driver's license and a vehicle with appropriate insurance coverage to drive in the course of performing assigned duties and responsibilities

Preferred

Prior experience in a Supervisory position preferred

Benefits

You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.

We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

Eligible team members receive paid vacation days, holidays, and volunteer time off.

To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.