Dental Health Services · 2 months ago
Licensed Insurance Account Manager
Seattle, WA
Full-time
Onsite
Mid Level
3+ years expDental Health Services is an employee-owned company dedicated to delivering specialized healthcare solutions. The Licensed Insurance Account Manager is responsible for the growth and maintenance of client relationships, conducting meetings, and ensuring account retention and expansion within their assigned territory.
Health CareInsurance
Responsibilities
Works with brokers to develop more business and responds to all broker’s requests including RFPs (Request for Proposals)
Identifies and solicits applicable groups for plan sign-up and participation/membership. Follows up on all RFP’s
Builds in depth positive relationships with existing accounts to ensure account retention by proactive service activity and overall service responsiveness. Seeks opportunities for account expansion/renewal process to develop referrals and elicit potential growth
Works with existing groups to resolve any and all issues and problems regarding plan participation and member issues
Conducts initial and ongoing enrollment meetings, plan guide presentations, day to day servicing of groups & insurance brokers as well as health fairs, and other informational and Q&A meetings
Personally services all groups over 20 employees to establish relationships with group stakeholders
Facilitates renewal negotiations, expediting financial/utilization reporting and analysis. Works with Underwriter and Sales and Services management personnel to provide groups with renewal plan design & alternatives to ensure account retention
Maintains current group files and reports significant changes or concerns
Develops all required reporting in an accurate and timely manner and assists Enrollment/Accounting with needed information
Effectively growing and maintaining group participation in Company plans in assigned territory and efficiently and completely supporting the groups and group membership
Resolving group/member issues, effectively addressing inquiries to the satisfaction of all parties
Effectively working with team members across the enterprise to accomplish projects and performance goals
Maintaining a high level of integrity and appropriate confidentiality in all activities and efforts
Addresses and resolves a wide variety of basic to moderately complex group, member and broker issues and problems
Supports improvements in processes, programs, productivity and services
Performs any and all additional duties as requested and directed for this position
Qualification
Required
Minimum 3+ years of experience in sales, marketing, business development, and/or managing business to business relationships working with brokers in the insurance industry
Proficiency in regulations related to marketing, benefits, enrollment and other guidelines as governed by regulatory agencies
Bachelor's degree
Accident and Health or Sickness License
Knowledge of sales and service operations in a dental plan member/provider environment
Knowledge of sales and service principles, HIPAA/PHI and other applicable regulations and requirements in a healthcare setting
Strong written and verbal communication skills and problem-solving techniques
Appropriate personal transportation is required (mileage is reimbursed)
Travel throughout the West coast averaging 2-3 out of town overnights / month
Preferred
Bilingual (English/Spanish)
Benefits
Mileage is reimbursed
Company
Dental Health Services
Dental Health Services is an employee-owned dental benefits company specializing in the provision of prepaid dental plans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Theresa Neibert
VP, Chief ERM Officer
Company data provided by crunchbase